Grand House Shaoxing

Very good resort hotel, selected as one of the world's 100 local style hotels. The hotel's environment and facilities are great, you can walk around inside, and there is also a commercial street. The hotel is divided into Phase I and Phase II. The rooms in Phase II are newly built and have a better environment. The courtyard villa room I stayed in this time has a separate door, a living room and a courtyard. The hotel's service housekeeper Tingting is also great. In short, I will stay here again next time I come to Shaoxing.

Since I decided to go to Shaoxing for the May Day holiday, I chose Dayu Guantang without hesitation. I was attracted by the hotel itself as a holiday destination and the "one family, one household" scene described by some guests on Ctrip comments. I was immediately attracted to it. The first thunder from the check-in was that I didn't book Phase 1. To be honest, can Ctrip mark the room type? It doesn't matter. Fortunately, there are single-family villas in Phase 1. The front desk was very friendly to help increase the price and give me a room. The concierge was also very good to help carry the luggage🧳. The second thunder: There were tubes of skin care products used by the previous guest on the sink. I felt a little uncomfortable at the time! There were dead flies on the soap box... The bathroom drains very slowly, there is no anti-slip mat, and the room smells musty... The third thunder: At 9:30 in the evening, I heard the sound of "dong dong dong" running around, endlessly, and loudly playing. I was shocked. How could there be a single-family villa? I took out the hand-drawn map given by the hotel and took a closer look. It turned out that it was not a single-family villa but a spliced ​​villa, and there were guests upstairs! I gave feedback to the housekeeper and called the front desk. The aunt also came to listen. After a long time of tossing and turning, the sound weakened. I came again early the next morning. I really didn't have the energy to be annoyed. I just endured it under the quilt. The housekeeper was still very responsible in solving the problem during the whole process! The fourth thunder: How can the breakfast of a resort hotel be so bad? There is only one moving line in the dining area, and salads, cold dishes and porridge occupy one-third. There is only one stir-fried vegetable for hot dishes!! Yams, potatoes, spring rolls, French fries and other things are actually two plates of one variety to make up the number? The steamed small meat dumplings don't have a drop of meat hahaha🤣 The whole breakfast has no Shaoxing characteristics. The soup of the meat wonton is plain water. The noodles are as bad as they can be. In addition to eggs and steamed Shengzhou buns, there is nothing to eat! The coffee machine is good, with many varieties, you can choose the sugar yourself, and the coffee beans are not bad! The dining table is very dirty, and no one wipes it. Flies🪰 brother rests on the ingredients next to the tofu pudding... The whole restaurant management is a mess. The most speechless thing is that I went to breakfast late the next day and the stall was closed, but the waiter was very friendly and brought me eggs and corn. So I got a cup of coffee and sat there. As a result, at 10:30, the entire restaurant was shut down on time. I and other guests at the scene were shocked and speechless. Does our hotel not want guests to stay for even a minute? Is this an order to evict guests? I heard a guest coming out of the toilet and saying that he was groping in the dark with a flashlight.  The fifth thunder was when checking out. I heard that the guests at the counter next to me were also complaining that the sound insulation was particularly poor. The girl at the front desk gave us souvenirs and hoped that we could give them a good review on the platform. At this moment, I realized that this is how the high score came out. Of course, after so many complaints, it is not that this hotel is useless. There are still many things worth mentioning. The first is the natural environment and architectural appearance of the hotel itself, which is very consistent with the style of Shaoxing, antique, and there are also Wupeng boats inside the hotel. If you want to experience Wupeng boats, you don’t have to squeeze around at the scenic spots outside. Second, the hotel held many interactive activities during the May Day holiday, such as open-air movies, balloon piercing, camping coffee and other games. Third, there is a small door that leads directly to the hotel and Dayu Mausoleum, which is more convenient for tourists to visit. Finally, let me say something from the bottom of my heart. The quality of hotel operations does not depend on the apologies and smiles of grassroots employees. Exposing problems and doing a good job of service remediation, reviewing and solving problems to improve service quality, and guests do not demand perfection but are disappointed with the accumulated problems and accumulate emotions. Beautiful photos can deceive the eyes, but the experience is indeed very honest. In fact, there are not many good hotels in Shaoxing, which is a pity.

Dayu Kaiyuan Hotel is a hidden gem in the city. White walls, black tiles, small bridges and flowing water, ancestral halls, stages, patios, ancient streets, stone alleys and other scenery complement each other, with a strong Jiangnan water town residential style. The hotel service is considerate and thoughtful, and the WeChat group butler service responds quickly to meet customer needs in a timely manner. The hotel staff greets guests warmly and proactively, making guests feel warm and at home. The room hygiene is good. I noticed a detail that the hair dropped in the shower room we used was cleaned when we came back to use it.

Special thanks to housekeeper Wang Hongmei. I felt at home. The housekeeper service of Kaiyuan is really excellent. The scenery of the entire Kaiyuan scenic area in Shaoxing is beautiful. The Super Wings theme room also provides snacks and welcome fruits. Staying in Kaiyuan, there is a Yue Opera performance while eating at Yujia Courtyard on Saturdays. There is a road nearby leading to the Dayu Mausoleum Scenic Area, which is very convenient. The check-out was delayed, and the swimsuit and swimming ring left in the hotel were sent back. The holiday experience is particularly good, the environment is good and the service is good. I will come again next time