Anonymous User
January 5, 2025
As a chain hotel, the hygiene and environment are impeccable, and the facilities are relatively complete. My girlfriend and I have been here many times, and we are old customers of this hotel. We have been here twelve or thirteen times, if not twenty times. However, I was not very satisfied with the experience when checking out today. First of all, I was not informed that if I stayed more than half an hour, I would be charged for the entire hour. Is this clause reasonable? Why did they charge me for the entire hour when I stayed in the room for less than half an hour when the room was less than full that day? They started calling me to urge me to check in even when I had half an hour left? I have never encountered this before in other Hanting hotels, such as Vienna Hotel, but I encountered this situation today in the Convention and Exhibition Center store. I have placed orders at the Convention and Exhibition Center store many times, and the previous experiences were all very good. The waiter at the front desk also responded enthusiastically after I lost something, but I don’t know if it was the waiter’s problem today. He even told me when I was about to leave that I couldn’t check out late every time? Is it reasonable to charge the room rate for a full hour for half an hour? And you said I always do this. Then please show me the evidence of my late check-out. This kind of weird attitude makes me very uncomfortable. This is enough to make me think that your hotel has loopholes in the training of hotel staff.
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