Guest User
October 20, 2023
It was around August 20th when I went there, with a child and a bunch of stuff. The room I went into looked like this. It had just been renovated and wasn't cleaned properly. Look at the difference in the picture. They put a synthetic board there, so how could I put my stuff? It was all dusty, and the walls were like boogers. I arrived at 12 a.m., and they moved three or four rooms for me until after one o'clock. I had a baby with me, so I had to toss around and finally moved to the last room. The room was very small, and there was still a lot of dust on the window, and the bathroom was also dusty. I suggest you don't stay here. It's just been renovated, and I don't know if there is any formaldehyde, especially for those who bring babies. We booked for a few days, and checked out as soon as we woke up the next day. The funny thing is that they kept me awake so late. They called me a little after eleven the next day to urge me to check out, saying that I was not staying there. Then there was an aunt cleaning the room, and I said my baby was sleeping and she would clean later, but she insisted on coming in to clean, which was also funny. When I went to the front desk to check out, there was a woman who looked so superior. I had already let it go, but that look made me even angrier. Later, a man came, who should be the store manager. When I reported these situations to him, he was either shirking responsibility or ignoring us, leaving us hanging there, making us feel like we were being self-indulgent and unreasonable. I was so angry that I called Ctrip customer service and they communicated with us. If there is a problem, everyone should find the platform to solve it. Your communication with them is completely ineffective. They just asked for the room card and left it alone and ignored us.
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