Anonymous User
December 18, 2024
[Bad review experience] Shaoguan Jinglun Hot Spring Hotel: The accommodation experience is 799 yuan a night, which is generally not ideal. Although the quality of the hot springs is acceptable, other problems have seriously affected the overall stay experience.
First of all, we encountered inconvenience during the booking process. The hotel obviously showed that there were available rooms, but when using Ctrip coupons, it was impossible to make a reservation, which caused a lot of trouble in the travel plan. The issue of go-kart experience coupons is also dissatisfying. The package is clearly marked with one per person, but the front desk only provides one, and the attitude is tough during the explanation process. It is not until the package details are shown that the package is reluctantly accepted. This way of handling undoubtedly makes people feel uncomfortable. Customers feel slighted.
In addition, the quality of the accompanying scenic spots is indeed unsatisfactory. Not only is it unattractive, but the environment looks a bit shabby. In addition, the hotel is undergoing renovation and expansion projects, which gives people a rushed and unfinished feeling. It can only be said that it is not here. Just a breath of fresh air. To make matters worse, there are obvious flaws in the room design - the larger the room number, the farther away from the hot springs, especially the rooms above 40. It takes at least ten minutes to walk from the room to the hot spring area, which is not suitable for guests who want to enjoy convenient hot spring services. It's quite a challenge.
The last thing I have to mention is the attitude of the front desk staff. They showed an extremely impatient and arrogant attitude, ignored the guests' inquiries, and even gave people a condescending feeling. At the same time, a large number of tour groups gathered in the hotel, making the public areas crowded and noisy, affecting the atmosphere of a private vacation. Although the service of the hot spring itself is good, because it is open to the public, there are many tourists on weekends, and the tranquility and privacy are lost. Additional room charges are required on Fridays and Saturdays, further reducing the price/performance ratio.
To sum up, this accommodation experience was far below expectations. Except for the hot springs, there are many areas that need improvement. It is hoped that the hotel management can pay attention to these issues and make corresponding adjustments to improve service quality to better meet the needs of customers.
Original TextTranslation provided by Google