To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.5
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(2298)
Positive reviews(2156)
Reviews with photos/video(898)
Nice sea view(488)
Friendly front desk staff(378)
Perfect for kids(240)
Large rooms(157)
Close to beach(135)
Has play area for children(112)
Great swimming pool(19)
Negative reviews(142)
Maksim
Garden-view Parent-child Twin Room
Stayed in Aug 2024
Family
13 review
4.7/5
Amazing
Posted on Sep 18, 2024
We liked the hotel. It is in front of the sea with beautiful beach. Breakfast is not bad, though the coffee machines need to be adjusted. There are a lot of small restaurants around the hotel with good sea food.
Response from Property: Dear guest,We're absolutely delighted to hear that you liked our hotel! The sea - facing location with the beautiful beach is truly one of our gems, and we're thrilled it added to your enjoyment.Thank you for your kind words about our breakfast. We're taking your feedback regarding the coffee machines very seriously. Our team will immediately look into adjusting and maintaining them to ensure you get the perfect cup of coffee during your stay.We're also glad you explored the small restaurants around the hotel and enjoyed the delicious seafood. It's always a pleasure to know our guests are making the most of the local culinary offerings.Your satisfaction is our top priority. We hope to welcome you back soon for another wonderful experience. If there's anything else we can do to make your future stays even better, please don't hesitate to let us know.Best regards
Guest User
Deluxe Garden-view Double Room
Stayed in Aug 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Sep 16, 2024
Great location and service. The room was spacious and clean. Would definitely recommend. Thanks to Ms. Xiao's help.
Response from Property: Dear guest,We are absolutely thrilled to receive your kind words! Your compliments on our location, service, and room condition are truly heartening.Our team has always strived to create a comfortable and enjoyable experience for every guest, and it's rewarding to know that we've met your expectations. Ms. Xiao is overjoyed to hear that her assistance contributed to your pleasant stay. She takes great pride in serving our guests, and your recognition means the world to her.We sincerely appreciate your recommendation. It is the highest honor for us. Looking forward to welcoming you back soon for another wonderful stay!
Yiyiyayaerer
Deluxe Sea-view Twin Room
Stayed in Sep 2024
Family
10 review
3.7/5
Posted on Oct 22, 2024
[Frown R][Frown R][Frown R]One to two set off, hahaha
I booked a sea view room online, and got a free upgrade to a deluxe sea view room when I got to the hotel. This room is on the seventh floor, the ninth room, with a balcony facing the beach, and an outdoor park downstairs.
Finally, the beach vacation promised in the summer vacation is on the agenda! !
Before coming, I saw many people on Xiaohongshu📕 not recommending Shanwei, saying that it is difficult to get a taxi at the high-speed rail station, and the driver is asking for a random price. I don’t know if it is divided into off-season and peak season. I think the driver is still very harmonious. He said that the cars they use on the platform are regular cars and don’t overcharge customers, but you should pay attention to the taxis on the roadside [cute R][cute R][cute R]After the high-speed rail🚄, follow the signs to the car point. Encountering such a situation, I was quite nervous at first [smear R][smear R][smear R]I booked a car on the high-speed rail, and the driver said he had to rush back home and asked his friend’s car to take him there. He would charge whatever the platform price was. The driver didn't raise the price. The platform price was 39.7. He said he would charge me 40 yuan, and then he would feel relieved after he safely sent us to Yatu [Smile R][Smile R]. The driver really didn't cheat me hahaha!
If you take your kids out for a walk, Yatu is cost-effective at 799, including dinner and breakfast! ! ! It's a great deal! ! ! It frees up the energy of walking around with your kids, and many people go to Ermalu to eat (the driver said they have to go out before 6 o'clock, otherwise it's difficult to get a ride and it's peak)
Yatu and the Hilton Hotel next door are on the same road. Guests can go to Hilton to play. If you have a high budget, you can go to Hilton first. Yatu is a replacement version. It would be great if the door locks were improved. . . There are outdoor parks and indoor parks. Guests can go to the Hilton Hotel to play with tickets. There is an infinity pool (remember to bring your own sexy swimsuit and swimming cap [snickering R][snickering R][snickering R]). The beach is right in front of the hotel. It's great. The sand is fine and soft, but you have to watch your baby. The impact of the waves is quite strong [drinking milk tea R][drinking milk tea R][drinking milk tea R]
It's great! ! ! ! After dinner, go out for a walk.
Original TextTranslated by Google
6/12
Response from Property: Dear guest: Thank you very much for your valuable comments on the hotel, and I am also glad that you have gained a satisfactory stay experience. Providing proactive and thoughtful services to every customer is our service concept of continuous innovation. The hotel is now constantly collecting feedback from every guest in order to do better, and hope to bring you a brand new experience when you visit next time. In addition, the hotel is located on the scenic seaside resort, and the intoxicating sea view is everywhere, which makes people feel comfortable and relaxed. I hope to have more opportunities to serve you! I wish you a happy life!
Jihaiyang
Designer Theme Double Bed Room
Stayed in Sep 2024
Couples
15 review
4.0/5
Very Good
Posted on Nov 10, 2024
The hotel is located close to the beach. Comrade Zeng at the front desk provided warm service and was never annoyed by any questions. The facilities and hygiene were average. The room was large and the surrounding environment was very good. The hotel restaurant had a good breakfast, but the dinner was very average.
Original TextTranslated by Google
Response from Property: 尊敬的客人,首先感謝您對酒店位置、前台小曾服務、房間大小以及早餐的認可,同時也非常感激您指出設施、衞生以及晚餐方面存在的不足。酒店選址靠近海邊,旨在為賓客打造便捷且愜意的海濱度假體驗,周邊良好的環境也是我們期望能為大家帶來的獨特優勢,而房間面積寬敞也是出於提升客人居住舒適度的考量。小曾作為前台服務團隊的重要一員,始終秉持專業、熱情、耐心的服務理念,嚴格遵循服務標準,積極迴應客人的每一個問題,您對他的認可,是對他工作的高度肯定,也是對我們整體服務質量提升的有力推動。然而,對於設施和衞生未能達到您的期望,我們深感抱歉,這反映出我們在日常管理和維護工作中還存在漏洞,我們會立即組織相關部門進行全面排查與整改,加強設施維護、優化清潔流程,確保後續能為賓客提供優質的設施條件與整潔的居住環境。關於晚餐質量欠佳的問題,我們會與餐飲部門深入研討,對菜品、食材以及烹飪方式等進行調整優化,力求提升晚餐的品質與口感。您的反饋對我們至關重要,它是我們不斷改進、持續提升服務質量的重要依據。期待您再次下榻本酒店,屆時我們將以更完善的設施、更優質的服務、更美味的餐飲迎接您,確保您的每一次入住都能物超所值。
Beimeizhaoming sinianchuweidianqi
Deluxe Sea-view Twin Room
Stayed in Sep 2024
Family
2 review
5.0/5
Outstanding
Posted on Oct 20, 2024
The room is very clean, there is no noise, and it is also a sea view room. Thank you to Ms. Zeng in the hotel lobby for helping me find it. Thank you🙏
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見,同時也很高興您在酒店收穫了一次滿意的入住體驗。為每位客户提供主動周到的服務,是我們不斷創新的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。另外酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!
Guest User
Deluxe Sea-view Double Room
Stayed in Sep 2024
Couples
30 review
5.0/5
Outstanding
Posted on Oct 18, 2024
The room's sea view and surrounding environment are of great value, and the comprehensive service system such as sanitation facilities and services is complete.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見,同時也很高興您在汕尾保利金町灣瑜璟閣海景度假酒店收穫了一次滿意的入住體驗。為每位客户提供主動周到的服務,是我們不斷創新的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。另外酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!
szlxjl
Deluxe Garden-view Twin Room
Stayed in Sep 2024
Family
1 review
4.8/5
Amazing
Posted on Oct 17, 2024
After arriving at the hotel, we received a free upgrade to the room type. Xiao Chen at the front desk was very kind and helped us delay the check-out time. The room is simple and refreshing, with good ventilation. The view is not bad either. It's not the peak season, so the beach, swimming pool and indoor and outdoor children's facilities are all empty ~ almost reserved.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見,同時也很高興您在酒店收穫了一次滿意的入住體驗。為每位客户提供主動周到的服務,是我們不斷創新的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。另外酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!
Guest User
Cozy Double Room - Garden-View
Stayed in Sep 2024
Family
2 review
4.8/5
Amazing
Posted on Oct 6, 2024
The room is pretty good, relatively large, and relatively close to the beach. There are plastic slippers in the room, but there are no disposable slippers. Swimming is still a bit far away from the Hilton next door.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見,同時也很高興您在酒店收穫了一次滿意的入住體驗。為每位客户提供主動周到的服務,是我們不斷創新的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。另外酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!
leeyuki
Cozy Double Room - Garden-View
Stayed in Sep 2024
Family
3 review
4.8/5
Amazing
Posted on Oct 6, 2024
The service is very good and the environment is beautiful. The sea view room faces the sea, but the sound of the residents upstairs pulling things from time to time affects the lunch break. During the National Day holiday, the sound of crying children from other residents could be heard outside the room, and the sound insulation was not very good.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見,同時也很高興您在酒店收穫了一次滿意的入住體驗。為每位客户提供主動周到的服務,是我們不斷創新的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。另外酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!
Nanjixiong
Sea-view Parent-child Twin Room
Stayed in Sep 2024
Family
5 review
3.2/5
Posted on Oct 4, 2024
The location of the hotel and the beach environment are great!
The hotel’s positioning as a parent-child theme is also very good~
The room is big enough and the bed is good
But compared with the price, I think the entire service is not worth it.
The price is more than 1800 per night
Even if it’s on National Day, it’s not too low.
Breakfast is really bad
There are only two kinds of fruits
There are basically no high-end meals
At most, I can only eat enough.
So many people dining, so little food area!
Group meal experience
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見。為每位客户提供主動周到的服務,是我們不斷創新的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。另外酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!
Guest User
Deluxe Sea-view Twin Room
Stayed in Sep 2024
Family
2 review
2.7/5
Posted on Oct 4, 2024
The sound insulation is not very good. It looks like the door lock has been pushed. It was repaired later. Did you book it on Ctrip? The room you stayed in is not very good. I have experienced this many times.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見。為每位客户提供主動周到的服務,是我們不斷創新追求的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會,期待您的再次入住,祝您生活愉快!
Anonymous User
Cozy Double Room - Garden-View
Stayed in Sep 2024
Family
2 review
4.0/5
Very Good
Posted on Oct 13, 2024
The surrounding traffic is busy during holidays and there are many restaurants. Sharing the swimming pool with the Sheraton is cost-effective, but the beach is small and the waves are strong. There are member activities that were not notified in time
Original TextTranslated by Google
Response from Property: 尊敬的賓客:非常感謝您對酒店提出的寶貴意見,同時也很高興您在酒店收穫了一次滿意的入住體驗。為每位客户提供主動周到的服務,是我們不斷創新的服務理念。酒店現在正在不停收集每一位客人的反饋,以期做得更好,希望在您下次光臨的時候能帶給您一個全新的感受。另外酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!
Guest User
Designer Theme Double Bed Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Sep 30, 2024
The hotel facilities and services are very good. When checking in, the lady at the front desk helped upgrade the sea view room😆The children had a great time and said they would come back next time! !
Original TextTranslated by Google
Response from Property: 尊敬的賓客:很高興您在汕尾保利雅途星海度假酒店收穫了一次滿意的入住體驗。感謝您對我們提供的服務給予的評價,新品牌為您提供嶄新的入住體驗,我們正在不斷完善,為每位客户提供主動周到的服務,是我們不斷創新的服務理念,酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!期待您的再一次光臨!
Guest User
Designer Theme Double Bed Room
Stayed in Aug 2024
Family
68 review
3.5/5
Posted on Sep 17, 2024
The hotel facilities are really average. The designer rooms with large beds are all on the first floor. You can't see the sea. The bedding is a bit trendy, which is still different from star hotels. The convenience is that it only takes 1.2 minutes to walk out to the beach from the first floor. If the price difference is not big, consider going to Hilton.
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您如此坦誠地分享入住體驗,您的反饋對我們無比珍貴。聽到您對酒店設施的評價,尤其是設計師大床房型存在的問題,我們深感愧疚。沒能讓您擁有滿意的海景視野,還出現床品潮濕情況,這和我們追求的品質標準相差甚遠。我們已經將您提到的問題記錄下來,安排專業人員檢查和改善通風除濕系統,確保床品始終保持乾爽舒適。同時,也在考慮如何對房型設計進行優化,提升每間房的體驗感。酒店靠近沙灘的便捷性,能為您帶來快樂,我們很欣慰。不過,因為其他方面的不足讓您考慮別家,實在抱歉。希望您再給我們一次機會,下次入住前,提前聯繫我們,我們會為您安排海景房,並且提供額外的貼心服務,彌補此次遺憾。再次感謝您的直言不諱,期待您的再次光臨,見證我們的改進。
Xiuyoyo
Premier Room - Sea-View (2 beds)
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 16, 2024
The sea view from the room is beautiful. Xiao Zeng at the front desk is very friendly and has a great attitude.
Original TextTranslated by Google
Response from Property: 尊敬的賓客:很高興您在汕尾保利雅途星海度假酒店收穫了一次滿意的入住體驗。感謝您對我們提供的服務給予的優質好評,新品牌為您提供嶄新的入住體驗,我們正在不斷完善,為每位客户提供主動周到的服務,是我們不斷創新的服務理念,酒店位於風景怡人的海濱度假邊,舉目四望皆是醉人海景,令人舒心愜意。希望能有更多為您服務的機會!祝您生活愉快!期待您的再一次光臨!