Chateau Star River Shanwei Reviews
Chateau Star River Shanwei
No.1 Zhanqian Road, Urban District, Shanwei, Guangdong, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Chateau Star River Shanwei Guest Reviews
4.7/5
Outstanding
1948 review
Verified reviewsLocation4.8
Amenities4.7
Service4.6
Cleanliness4.8
Filter by:
Sort by:
All reviews(1948)
Positive reviews(1890)
Reviews with photos/video(674)
Friendly front desk staff(258)
Large rooms(235)
Secluded lake view(177)
Delicious breakfast(159)
Luxurious(72)
Great swimming pool(53)
Close to train station(20)
Has play area for children(16)
Negative reviews(58)
Family Staycation
Deluxe Garden-view Twin Room
Stayed in Jul 2024
Family
7 review
Outstanding
Posted on Jul 14, 2024
The room included photo service. The photographer Ar Sing is nice and took great photo for us. Room view is excellent and have enough privacy for pool area to play water.
Room was clean and modern. We can use voice control the room light, curtain and air conditioner.
Good place for relax and enjoy a weekend.
Response from Property: Dear distinguished guest, hello, thank you very much for choosing Shanwei Star River Hotel and taking your precious time to share your stay experience. It is a pleasure to bring you a wonderful time. Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and continue to work hard to make every guest feel at home. The hotel is located next to Pinqing Lake, with a panoramic view of the sun, coast, plank road, and night view, allowing you to relax and experience a leisure vacation. We sincerely invite you to join the Star River Castle Club VIP member. After successful registration, you will enjoy the best room rate and exclusive privileges in the hotels under the Star River Group across the country. For details, please contact the lobby assistant manager of each store. Thank you again for your generous patronage and valuable comments. I sincerely look forward to your visit again! -- Assistant Lobby Manager of Shanwei Star River Hotel
Guest User
Castle Deluxe Room - Lake-View (2 beds)
Stayed in Sep 2024
Family
1 review
Outstanding
Posted on Sep 10, 2024
Mr. Lin Xi Hao, your service is very good, calm, polite and very helpful. We are very impressed. Your hotel has selected the staff very well.
Response from Property: Dear guests, thank you for choosing Shanwei Xinghe Bay Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of our guests. At the same time, we are also very honored to provide you with the best service. We will continue to be enthusiastic and strive to let every guest enjoy the feeling of staying at home. We look forward to your next visit. I wish you a happy life! - Shanwei Xinghe Bay Hotel Lobby Deputy
Guest User
Castle Deluxe Room - Lake-View (2 beds)
Stayed in Apr 2024
Family
1 review
Outstanding
Posted on Apr 7, 2024
Friendly services. Well explanation when enquiries. Next to the lake.
Response from Property: We always believe that a good reputation must be recommended from the most sincere satisfaction of guests, and we are also very honored to provide you with the best quality service, so that every guest can enjoy the feeling of being at home, and we are looking forward to your visit again. I wish you a happy life!—Assistant Lobby Manager of Shanwei Star River Hotel
ROCCHI
Deluxe Garden-view Double Room
Stayed in Apr 2024
Solo travelers
51 review
Outstanding
Posted on May 12, 2024
Wonderful holes
Guest User
Deluxe Garden-view Twin Room
Stayed in Apr 2024
Family
2 review
Outstanding
Posted on Apr 22, 2024
Service is great. Shanwei is a great place to visit. The hotel has great facilities, includnig gym, swimming pools. Breakfast is of high quality. Service is fantastic.
Response from Property: Dear guests, hello, thank you for choosing CHATEAU STAR RIVER and giving us five points of praise! We always believe that a good reputation must be recommended from the most sincere satisfaction of our guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! —— Assistant Manager, Lobby of CHATEAU STAR RIVER
Helen 1974
Deluxe Garden-view Twin Room
Stayed in Oct 2023
Business travelers
10 review
Outstanding
Posted on Oct 21, 2023
The hotel look great , The best they gave us a free upgrade to lake view room the best view and bigger room with free fruits. Spacious room .. Great breakfast . Clean.
6/8
Guest User
Deluxe Garden-view Double Room
Stayed in Aug 2024
Business travelers
6 review
Very Good
Posted on Aug 17, 2024
Location and services are good, highly recommend !
Guest User
Deluxe Garden-view Double Room
Stayed in Nov 2023
Travel with friends
14 review
Very Good
Posted on Nov 26, 2023
Location is a little bit far from the major city. View is very good. Facilities are very good.
Response from Property: Dear guests, hello, welcome to the Xinghewan Hotel in Shanwei. Your recognition is our greatest encouragement! It is our responsibility to provide you with high-quality and considerate services, so that you can also feel warm in strange cities ~ Thank you for your valuable suggestions, and we will improve them! Looking forward to your visit again! - Deputy Lobby of Shanwei Xinghe Bay Hotel
Aishangshudeheimili
Deluxe Garden-view Twin Room
Stayed in Sep 2024
Business travelers
6 review
Amazing
Posted on Sep 14, 2024
Environment: High-end atmosphere, reflecting the brand image of Galaxy Bay
Room: The room is large and has a good view! Extremely comfortable for both business and leisure.
Service: Provide immediate feedback to guests and resolve issues quickly.
Next time I come to Shanwei, I will definitely stay here and visit this property.
Original TextTranslated by Google
Response from Property: Dear guests, hello, welcome to Shanwei Star River Hotel! Thank you for your support and recognition. We are always committed to providing every guest with a safe, comfortable and clean accommodation experience. We will welcome you again with more enthusiastic service and continuously improved service standards! I wish you a happy life~
Guest User
Deluxe Garden-view Twin Room
Stayed in Sep 2024
Travel with friends
1 review
Outstanding
Posted on Sep 9, 2024
The room is large, very clean, with good sound insulation, exquisite garden view, and the lake view opposite the hotel is very good, suitable for a walk after dinner. The buffet breakfast food is also rich, and it takes about 15 minutes to drive out to find food.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Shanwei Star River Hotel and taking the time to give us such a detailed review. It is our honor to bring you a satisfactory stay. We will continue to maintain the service concept of "Details are where the heart is", and strive to provide better services to every guest. We look forward to meeting you again and wish you all the best!
Guest User
Deluxe Garden-view Twin Room
Stayed in Aug 2024
Family
2 review
Posted on Sep 8, 2024
The swimming pool is too dirty. It is still dirty and is used by children. The lobby staff has no sense of service. The restaurant is good, but the gym is under renovation. I will not consider staying in this hotel again.
Original TextTranslated by Google
Guest User
Deluxe Garden-view Twin Room
Stayed in Aug 2024
Family
18 review
Amazing
Posted on Sep 7, 2024
The hotel is luxurious and comfortable, the rooms are oversized, the customer service is warm and courteous, the breakfast buffet is average, not too many types, there are not many restaurants near the hotel, there is an open-air playground for children, it is a good choice if you have a car
Original TextTranslated by Google
Guest User
Deluxe Garden-view Twin Room
Stayed in Aug 2024
Family
3 review
Posted on Aug 28, 2024
The room is big enough, the hardware facilities are OK, but the service is not up to the five-star level at all, it's very bad. There was no waiter to help with the luggage when checking in, and there was no glass of water for the guests. Later, I asked for a glass of water, and the front desk said that the colleague had left and I needed to wait for a while. Then I waited stupidly for ten minutes and no one paid attention. I was really convinced. What kind of service is this? There is no basic service, and it is still a five-star hotel. The service of a three-star hotel is much better than yours.
Original TextTranslated by Google
Guest User
Castle Deluxe Room - Lake-View (Queen bed)
Stayed in Aug 2024
Couples
5 review
Outstanding
Posted on Aug 31, 2024
The environment is very good, the scenery outside the window is very beautiful, and it is very comfortable to stroll along the river downstairs after dinner. The hotel facilities are quite new, and the breakfast variety is also rich. The overall feeling is very good. Next time I come to Shanwei, I will choose to stay in this hotel.
Original TextTranslated by Google
Response from Property: Hotel reply:
Dear guest, hello, thank you for choosing Shanwei Star River Hotel and giving us a five-point praise! We always believe that a good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are very honored to provide you with the best service. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again. I wish you a happy life! — Assistant Lobby Manager of Shanwei Star River Hotel
Anonymous User
Deluxe Garden-view Twin Room
Stayed in Aug 2024
Family
21 review
Great
Posted on Aug 24, 2024
The room is relatively large, clean and well-equipped, and generally meets the standards of a five-star hotel. The only drawback is that the breakfast has few varieties, the taste is average, and the attitude of the restaurant staff is not very good!
Original TextTranslated by Google
