Guest User
April 22, 2025
Transportation
The hotel is not far from the high-speed rail station, but the surrounding road conditions may not be clear enough, so the driver may easily miss the entrance and need to walk to the roadside to get on the bus every time. It is recommended to set up signs in conspicuous places or provide more precise positioning guidance to facilitate passengers to get on and off the bus.
Hygiene
During the continuous stay, the room was cleaned every day and kept clean, which is worthy of recognition. However, since the hotel has just been renovated, there is still a noticeable decoration smell from the elevator to the corridor area (maybe formaldehyde or other materials), it is recommended to strengthen ventilation or take deodorization measures to improve the comfort of the stay.
Service
1. Insufficient manpower: No one answered the front desk after multiple calls, and it took too long to wait for the delivery of supplies (such as spare parts, bottled water, etc.), which affected the accommodation experience.
2. Delivery service omissions: When ordering takeout, the front desk informed that the robot would be used for delivery, but it was not delivered in fact. After asking again half an hour later, it was explained that "the robot could not be used because the meal contained soup", and finally the staff walked upstairs. It is recommended that the front desk should proactively communicate restrictions and promptly inform alternative plans to avoid making guests wait passively.
Network
The Wi-Fi signal is unstable, often disconnected or slow, causing inconvenience to guests who need to work remotely or surf the Internet. It is recommended to check the network equipment, strengthen the signal coverage, or provide a backup network solution.
Overall suggestions
The hotel's hardware conditions are relatively new, but there is still room for improvement in terms of decoration odor, service response efficiency, delivery process and network stability. If the above problems can be optimized, the guest experience will be greatly improved.
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