The hotel hardware is okay, except that there is no small refrigerator. There is Xiaodu voice AI smart control, and the bed and pillows are quite comfortable. The decoration style may be typical of Vienna.
But the location and environment are actually not good. It's in the urban-rural fringe, around the high-speed rail station. If I had to choose again, I probably wouldn't live here... It's 10-16 kilometers away from the scenic spot by taxi, and it costs 20-40 yuan one way. The main reason is that there is not much food nearby, they are all small shabby shops.
What about the service? We have stayed in many hotels such as Atour and Huazhu Club before. This time we saw this newly opened hotel in Vienna and wanted to try it. We didn't have breakfast. We asked when we checked in, but the front desk said we didn't have breakfast and asked if it couldn't be delivered. The front desk just nodded and said nothing. Actually, I just want to see how to respond. This is what members at Atour did before. Just respond casually. Too dull, a bit unexpected😅
Then the water glasses in the lobby were not removed after drinking. One of the glasses in the picture belonged to us, and the rest belonged to others before. We were the only ones in the seats.
The New Year's Eve celebrations don't stop until 2:30. Each change is like setting off firecrackers, which affects sleep. The old man didn't go to bed until three o'clock. Later, after checking out, the hotel paid a return visit. The old man mentioned this point, but then there was no response. It was just a joke 😂😂
The cleaning staff threw away the hotel toothpaste and toothbrush that we had only used for one day (the toothpaste was actually not used yet, just took it out and put it aside) and replenished it with new ones. But now the common practice is to replenish rather than throw away the old ones, leaving it up to the customer to decide. This is not very environmentally friendly.
Checking in, checking out, and storing luggage were pretty smooth. no problem. You need to scan the Alipay code to issue an invoice. For other hotels, you can open it directly if you have check-in information. This can be simplified.
Anyway, we originally considered getting a membership before we moved in. We thought it was okay for the first few hours after we checked in, but then gave up the idea.
Outstanding
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