Chenjianliang
February 15, 2024
As a Ctrip Gold Diamond member, I have stayed in quite a few hotels, big and small. I rarely comment, and I know that business is difficult now, so I don't make things difficult for merchants. This time, it can directly make me collapse. We are a family of 4! I was in a good mood. I arrived at the hotel at about 10:30 pm. The registration was really casually playing with the phone to register. I asked if there were any children's toothbrushes, and then directly told you which room number and sent you the password. I thought to myself that my room fee was 1,800 per night, why is there such a service attitude, and no one carried luggage 🧳 or anything. Just give you the room number and go directly. I didn't pay much attention to the room type when I went in (actually they gave the wrong one, I booked a big bed, but they gave me a double room) Then we washed and prepared to sleep. The bathroom had a distinct bird smell, and the flush of the toilet was very small. We all had bets. In fact, for me who often stays in hotels, I have become accustomed to these. I also comforted my family and children, saying that it was the New Year, and there were probably not enough people! So the two children went to bed at about 11:30. I had been traveling all day and I was very tired. Not to mention the children. Because I turned my phone to silent when I went to bed, what happened next would scare you to death. It was 12:40 in the morning. I heard someone knocking on the door in a daze, and then broke in again! I was alert and ran out in my shorts. The waiter here said that the wrong room was given to me at that time! Now the guests are here, and they want me to change the room immediately! I said if you gave the wrong room, you must solve it within 1 hour at least! It is now 1 o'clock in the morning, and the children are asleep (my eldest daughter woke up with a start... She told me the next day that she was so scared at that time). He said sorry, but now he told me that he had to change. I said how could I change when my two children were asleep, and he said he could help me carry them over. I said it was the middle of the night and my children were still young. How can you operate like this? You made the mistake yourself, why do you want us customers to bear it? I directly told you to leave quickly, or I will call the police. You broke into the room and scared our family! More than 10 minutes later, the male waiter downstairs called me again. It was already past 1 o'clock. I took screenshots! He also asked me why I didn't tell the front desk when I knew it was a double room. It was really funny. He wanted to push the responsibility to me. After a while, at 1:30 in the morning, the little girl came to knock on the door again, begging me to change rooms. My wife also got up and burst out... You really don't look at the time. If you say it was during the day, or just entered the room, if we don't change, then it's true... Our children are asleep now and it's already midnight. Why do you make the mistake that we have to bear? To put it bluntly, the room was empty and we didn't need it. It was really a super horrible experience for me to stay in a hotel...
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