OYO Mayfair Hotel - Isle Of Wight

It was given a wrong type of room which was not as described in Trip.com. The staff claimed this wasn’t their fault and they didn’t have any spare room to change. But after we complained to Trip.com, the hotel staff offered us an option to upgrade our room, which means she was lying at the beginning. Her attitude was really rude and not helpful.

⭐☆☆☆☆ (1 Star) I would not recommend this hotel and certainly would not return. The negatives: Strict no-refund policy – I booked by mistake and couldn’t cancel even though it was 4 months before my travel date. Dirty carpets and overall poor cleanliness throughout the hotel. Towels were only changed once during a 7-night stay, and that was on the last night. Parking is very limited and inconvenient. No blackout curtains – I was woken up by daylight at 6am every morning. The bath was so small it wouldn’t even be suitable for a toddler. The advertised buffet restaurant was closed, yet still listed on the website. Bars and restaurants on-site were always empty, likely because the menu was overpriced and very limited. Outdated décor and furniture – the whole place feels like it badly needs an update. Overall: The hotel feels run-down, not maintained, and definitely not worth the money. A very disappointing experience. The only positive: Excellent WiFi. Final verdict: Do not waste your money.

We were staying in an Airbnb nearby and happened to walk by and noticed the Indian food menu on the board outside the hotel so we decided to stop for some food / drinks. Honestly, the Indian food is some of the best we’ve ever tasted and the service was superb. Would wholeheartedly recommend!

Wow, lovely family run hotel! Stayed in room 14, nothing was too much trouble, room was clean and modern. Home cooked Indian food was amazing ( you need to pre book this) had full English breakfast which was also very good. Lovely view from the verandah. Family there really friendly and lovely. Will come back again. Well done guys, keep up the good work!

Clean, comfy beds and good water pressure in the shower - not often you find all 3 in a budget hotel but this place delivers. Not sure if the poor overall rating is from historic reviews as it looks like they've redecorated (in part) and new bedding etc. For the budget price, this place was by far the best we stayed in during our recent visit and would stay again. The sea view was excellent from the triple room too!

Couldn't fault cleanliness and location. Reception and hotel bar are lovely, stylish and welcoming. Double room which due to its shape would of lent itself better to either a single room with singled bed or a single room of someone who likes a bigger bed due to only one bedside table fitting alongside the bed. I understand we didn't select a sea view room so we knew not to expect one but what we were charged for the location of the room I would of expected a better quality bed that wasn't using a fleece blanket as a mattress topper and didn't have a bedside table for each side of the bed, drawer missing from the dresser in the room and the flimsiest chair ever as an extra seat in the room. As we arrived late we had picked up takeaway and the owners were accommodating enough to loan us plates. Breakfast was nice and they were very accommodating in plating up a fresh breakfast for my partner and I when there wasn't a lot left on the buffet however this wasn't made clear what was happening so was stuff on our plates that we don't like. Though we absolutely appreciated the service it felt a little awkward. Also despite either being dished up fresh or thee buffet being replenished, nothing was hot...