Guest User
May 1, 2024
This is the first time I have not given a bad review to a hotel. Let me tell you why. 1. It was said to be a self-operated hot spring hotel. I drove two hours to come here to soak in the hot springs. I checked in at 8pm, but when I checked in, I was told that the hot springs would only open at 1:30 pm the next day. I have soaked in hot springs so many times. This is the first time I encountered a hotel that was not open in the morning, and there was no warning before. I didn’t see it mentioned anywhere in the hotel introduction. I originally planned to go to Ganzhou after visiting the hot springs in the morning, so I had to rush to take advantage of the hot springs to finish before 10 o’clock. After playing for a while; 2. Half of the hot springs were unopened. There was no traditional Chinese medicine in the medicine pool. I asked, even after soaking for a day, there was nothing left. The only thing to drink was the water dispenser, and there was no free food at all. The only good thing about the experience is that it can take the initiative to deliver water to the pool. There is only one slide in the children's playground, and the rest are completely landscaped. I was unlucky. It rained heavily on the night I checked in. It was a natural disaster. The hotel lobby was full of mud and water, and the kitchen and restaurant were also wet. It was flooded, but the water and electricity were cut off from midnight until ten in the morning. The elevator had not been restored when I finally left. It was stuffy and hot without any apology; 4. I bought three rooms for this stay, and one of them opened the door. I found that it was not cleaned at all, there were a lot of dirty things on the floor, and there were wet bath towels and bathrobes; 5. The buffet breakfast was naturally gone the next day, so I was taken to the staff canteen for a good meal. You can see the photos of the things, but if they are bad, don’t use them. As I said, the only food available was either pasta or eggs, and I only ate one. After waiting for a while, I heard the management and service staff say that there was no one behind me, and there was no need to bring the extra eggs that were delivered halfway. Go back. . . No one cares about the flies. The most annoying thing is that there is no way to deal with the breakfast because of the natural disaster. However, during the entire meal, there was no arrangement to send a bottle of water, which is really unreasonable, and there is no apology at all; 5. After breakfast I was told that the hot spring in the afternoon was also cancelled. I drove back and forth for three hours and ended up soaking in the hot spring for an hour. When I checked out, I still didn't apologize or offer any compensation. After a long negotiation, I agreed not to charge 200 yuan. The room fee has been increased; 6. It means that our hot springs only open at 1:30 in the afternoon. I don’t know if it is your own responsibility. If you encounter a heavy rain or natural disaster, you are unlucky. It has nothing to do with our hotel. After a day of communication with Ctrip, we finally agreed. The breakfast fee that was not provided will be refunded. Needless to say, the room fee will not be refunded if there is no water or electricity. Even the hot spring ticket that is basically not provided will not be refunded at all. I advise subsequent tourists to be careful and do not come on rainy days. , the river outside the hotel is too easy to flood, so if you want to pass by and enjoy the hot springs, you should also calculate your time.
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