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Shangri-La Resort

Shangri-La Resort

4.8/51522 Reviews
Dukezong Ancient City
location is great for the town and Nappa Hai Lake which was awesome.A beautiful hotel full of culture. Beds are the comfiest in the world! Carol on reception was superb and help us out of a very stressful situation when the airport was closed because of snow. We were exceptionally grateful for her excellent english skills. Mark the waiter/ noodle chef was also extremely helpful. He spoke no English but was very patient with my Chinese. Many staff were off sick with covid as it was a few days after restrictions were lifted when we visited. Still everyone was working twice as hard to cover their colleagues. This lead to one of our rooms not being cleaned one day. Not the end of the world. Thanks for a lovely stay.

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