Hilton Garden Inn Shangri-La Reviews

Very well located in between the main spots of the city. The room is not very big, but it's clean and comfy. The staff is very professional, always pompt to solve any problems, even in the night: their attitude is a great value for the hotel. The breakfast is good and with enough variety, and the restaurant offers as well a good deal for dinner.

We had a really good experience during our checkin at the hotel. The manager, Vivian went to our bedroom to make sure we are comfortable. When we mentioned the weather was too dry, she got her staff to bring a humidifier for our room. The humidifier help us a lot. Our room had a beautiful mountain view. The next day, Vivian even gave us a late checkout for our hi speed train back to Kunming was at 4:15 pm. The best part was after touring Pudacuo National Park, we came back to the hotel at 2:30 pm and needed lunch for we were hungry before we catch the train back. The hotel restaurant chef has gone for his break. Vivian went to the extend of calling the chef back to cook for us. We had a good meal before we went to the train station. Her service was really incredible. Kudos to Vivian for making our stay in Shangri La so comfortable and meaningful! I would highly recommend staying at Hilton Garden Inn hotel in Shangri La.

It was very good hotel, including all the staffs and breakfast variety (mostly for catering Chinese appetite even though they had a section of green salads and breads, butter etc.) Highly liked if we visit Shangri-la again.

transport to hotel from train station is convenient. good Chinese and western breakfast. staff are friendly and helpful. good stay.

Great stay. However, breakfast wasn't as fantastic as Hilton Resort & Spa Dali. They have special items (dumplings) for Hilton members but not for other guest, rather disappointing.

An excellent experience with very helpful, welcoming staff and everything you needed for a relaxing break.

We thoroughly enjoyed our stay at the Hilton. The service was impeccable, the staff being helpful and kind. The rooms were clean with lovely views of the mountains. The breakfast buffet was varied.

Everything is well during my stay. Front office manager Vivian is particularly helpful and speak/write in English well. Will stay here again next time.

Very clean,tidy and warm in the room, Mr. Robin is very hospitality and warming service let me feel at the home. Shangri La is pretty cool in the winter but this hotel is the best choice for you if travel in winter. So I recommend for you all the traveller if you come to Shangri La. Very good room prices with good service.👍

very nice hotel and great services. appreciate all the helps from Vivian. definitely will come back when have a chance

Staff were friendly and kind. The reception is very welcoming and courteous! The location is good with it being half way between Songzanlin Monastery and Old Town.I would like to thank Vivian four her help. We did not have a car to take us back to the hotel in Pudacuo National Park, and she immediately asked her colleague to pick us up.

Good service and amenities. Free fruits and snacks were provided

We had little hiccups about power connection to charge our mobile phones. We contacted Vivian and she immediately sent an electrician and the fixed our problem What fantastic service by Vivian

Overall is worth the price. Room is kinda small but if full day out for sightseeing, it’s a good choice.