Shangri-La Resort Reviews
Shangri-La Resort
No. 1 Cika, Shangri-La, ChinaView Hotel Details
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Shangri-La Resort Guest Reviews
4.8/5
Excellent
1552 review
Verified reviewsLocation4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All Reviews(1552)
Positive reviews(1521)
Reviews with photos/video(608)
Delicious breakfast(206)
Well designed(119)
Well decorated(106)
Friendly front desk staff(99)
Offers pick-up/drop-offs(47)
Tasty restaurant(33)
Garden view(12)
Negative reviews(30)
Guest User
Deluxe Double Room
Stayed in Apr 2024
Couples
19 review
Outstanding
Posted on Jun 30, 2024
Stay with Shangri-La in Shangri-La! Great clear view of the ******* temple , snowing too before last day we were there , in April !
Never go wrong with Shangri-La group!
Response from Property: Dear VIP, first of all, thank you for choosing the Diqing Shangri La Hotel and taking the time to give the hotel a five-star rating. Thank you for your support and love for the hotel. Shangri La Hotel bloomed in this snowy plateau in 2015, with a traditional ******* style design style. In returning to simplicity, it brings you a sense of tranquility. Your encouragement is the driving force for us to move forward, and we will continue to do better. We also look forward to another "fragrant" encounter between us. Wishing you good health and a pleasant journey.
Thu Aung
Executive Suite
Stayed in Dec 2023
Family
6 review
Outstanding
Posted on Dec 26, 2023
The executive suite was great for my family of 4. They added a bed for us. And because it was my girl’s birthday, they gave us a free cake and the staff sang her a birthday song. The location of the hotel was great, the city Center was just a few minutes walk away and about 15 mins drive from the train station.
Response from Property: Dear guest, first of all, thank you for taking the time to give the hotel a five-star rating. Thank you very much for your love and recognition of the hotel. It is precisely because of your encouragement that we can continue to do better. It is our honor to customize the most attentive and sincere service for every guest, so that every guest who comes here can experience a perfect accommodation experience. With your encouragement, we will continue to do better and look forward to another encounter. We are waiting for you to return home in Shangri La.
Anonymous User
Deluxe Double Room
Stayed in Feb 2024
Family
7 review
Outstanding
Posted on Feb 10, 2024
Very nice stay experience
Response from Property: Dear VIP, hello. Thank you for your positive feedback on this experience. On this Dragon Year and Spring Festival holiday, we wish you and your family good health and all the best.
siu fong China
Deluxe Double Room
Stayed in Mar 2024
Family
10 review
Outstanding
Posted on Mar 30, 2024
首先要說的是前枱服務非常之快，有礼貌及耐心令到check in 非常之快，Abbey or Ella, (sorry can’t remember) .
The view of the room is perfect, good view of the city , beautiful and the lighting just so soft , location of the hotel is perfect, I would definitely recommend to all my friends to stay in the hotel
Response from Property: Dear VIP, first of all, thank you for choosing the Diqing Shangri La Hotel and taking the time to give the hotel a five-star rating. Thank you for your support and recognition of the hotel's colleagues' service. Customizing the most attentive and sincere service for every guest is our honor. With your encouragement, we will continue to do better and look forward to another "fragrant" encounter between us. We wish you a pleasant journey and all the best.
Chung Ya
Deluxe Double Room
Stayed in May 2024
Couples
12 review
Amazing
Posted on May 22, 2024
We extended our stay as we like the deco and service. The location was great.
Response from Property: Dear VIP, first of all, thank you for choosing the Diqing Shangri La Hotel and taking the time to give your hotel a review. As the "return work" of Shangri La Group, Shangri La Hotel is blooming its unique charm in this snowy plateau. Your encouragement is the driving force for us to move forward. We will continue to do better and look forward to another "fragrant" encounter between us. Wishing you good health and a pleasant journey.
Guest User
Deluxe Double Room
Stayed in Dec 2023
Couples
2 review
Outstanding
Posted on Dec 28, 2023
Hotel was great，customer service 和花 is very passionate and go the extra mile, enjoy our stay.
Response from Property: Dear guest, first of all, thank you for choosing the Diqing Shangri La Hotel and taking the time to give the hotel a five-star rating. Thank you for your affirmation of the hotel's service and for your praise of the hotel experience officer and Miss Hua. It is our honor to customize the most attentive and sincere service for every guest, so that every guest who comes here can experience a perfect accommodation experience. With your encouragement, we will continue to do better and look forward to another "fragrant" encounter. We are waiting for you to return home in Shangri La.
Guest User
Deluxe Double Room
Stayed in Jan 2023
Couples
9 review
Amazing
Posted on Jan 28, 2023
Great stay in Shangri-La very close to the ancient town. Room was clean but smelt of smoke. Breakfast was a bit disappointing as the choice was limited.
Response from Property: Dear guests, first of all, thank you for choosing Shangri-La Hotel and making detailed comments on this stay. We are deeply sorry for the trouble of breakfast and the trouble of room smoke during this stay. At the same time, smoke elimination and breakfast variety enhancement were carried out in the room at the first time. We look forward to our meeting again. We will bring you a different Shangri-La experience.
Guest User
Deluxe Double Room
Stayed in Dec 2022
Friends
6 review
Very Good
Posted on Dec 29, 2022
location is great for the town and Nappa Hai Lake which was awesome.A beautiful hotel full of culture.
Beds are the comfiest in the world!
Carol on reception was superb and help us out of a very stressful situation when the airport was closed because of snow. We were exceptionally grateful for her excellent english skills. Mark the waiter/ noodle chef was also extremely helpful. He spoke no English but was very patient with my Chinese.
Many staff were off sick with covid as it was a few days after restrictions were lifted when we visited. Still everyone was working twice as hard to cover their colleagues. This lead to one of our rooms not being cleaned one day. Not the end of the world.
Thanks for a lovely stay.
Response from Property: Dear guests, thank you for your trust and encouragement in Diqing Shangri-La Hotel and for your high evaluation of the hotel service staff. It is our purpose and responsibility to provide quality service for every guest who comes to the hotel. Thank you for your understanding. We are waiting for you to go home in Shangri-La's "Shangri-La".
Moth
Deluxe Room (2 beds)
Stayed in Apr 2023
Family
2 review
Outstanding
Posted on Apr 7, 2023
Great location in the center between all the amazing experiences in Shangri-La city. Super friendly and helpful staff, I have been to many hotels with staff who kindly helps when asked, at this hotel the staff foresee your needs based on the requests and solves the need immediately. I give my highest recommendation!!
Response from Property: Dear guest, hello. First of all, thank you for staying at the preferred Diqing Shangri La Hotel and giving it such a high evaluation. The hotel is located in the city center with convenient transportation, and we also customize the most attentive and sincere service for every guest. It is our honor to make every guest here feel the perfect accommodation experience. With your encouragement, we will continue to do better and look forward to our once again "fragrant" experience, We are waiting for you to go home at "Shangri La" in Shangri La!
Fedele
Deluxe Double Room
Stayed in Jan 2022
Couples
18 review
Outstanding
Posted on Feb 2, 2022
Great Hotel in a good location to visit city downtown with very good breakfast and very efficient staff speaking great English and looking after us very well. I really suggest this hotel for your staying in Shangri La.
Response from Property: Dear Guest: Greetings, Shangri-La Hotel extends its sincerest greetings to you! Thank you for choosing Shangri-La Hotel and sharing your stay with us. It is our pleasure to serve you and your recognition is the best encouragement we can offer. Thank you again for your feedback and we are looking forward to your return visit to Shangri-La Hotel, Zahidler!
JeanP
Deluxe Double Room
Stayed in Dec 2021
Couples
12 review
Amazing
Posted on Dec 31, 2021
Good place to stay in Shangri-La. They have a great breakfast with Western and Asian options! The facilities are clean and modern, with a traditional ******* feel throughout the hotel.
6/7
Response from Property: Dear Guest: Greetings, Shangri-La Hotel extends its sincerest greetings to you! Thank you for choosing Shangri-La Hotel and sharing your stay with us. It is our pleasure to serve you and your recognition is the best encouragement we can offer. Thank you again for your feedback and we are looking forward to your return visit to Shangri-La Hotel, Zahidler!
Yes my friend!
Deluxe Room (2 beds)
Stayed in Jan 2022
Couples
15 review
Outstanding
Posted on Jan 8, 2022
Great hotel
Response from Property: Dear Guest: Greetings, Shangri-La Hotel extends its sincerest greetings to you! Thank you for choosing Shangri-La Hotel and sharing your stay with us. It is our pleasure to serve you and your recognition is the best encouragement we can offer. Thank you again for your feedback and we are looking forward to your return visit to Shangri-La Hotel, Zahidler!
Klaus
Deluxe Room (2 beds)
Stayed in Jul 2021
Family
12 review
Outstanding
Posted on Aug 4, 2021
Very good service, friendly staff and very close located to the ancient town.
Response from Property: Dear Guest: Greetings, Shangri-La Hotel extends its sincerest greetings to you! Thank you for choosing Shangri-La Hotel and sharing your stay with us. It is our pleasure to serve you and your recognition is the best encouragement we can offer. Thank you again for your feedback and we are looking forward to your return visit to Shangri-La Hotel, Zahidler!
Federico
Deluxe Room (2 beds)
Stayed in Dec 2021
Couples
10 review
Outstanding
Posted on Dec 27, 2021
Very comfortable hotel in the middle of the city. Shangri la as a city is quite simple in terms of amenities and comfort, so arriving to such a lush place was a very comforting feeling.
Room service was great, the beds were comfortable and we were offered to change rooms once a loud group checked in.
The breakfast was complete with western options.
Response from Property: Dear Guest: Greetings, Shangri-La Hotel extends its sincerest greetings to you! Thank you for choosing Shangri-La Hotel and sharing your stay with us. It is our pleasure to serve you and your recognition is the best encouragement we can offer. Thank you again for your feedback and we are looking forward to your return visit to Shangri-La Hotel, Zahidler!
Alexander
Deluxe Garden-view Double Room
Stayed in Aug 2021
Couples
1 review
Outstanding
Posted on Aug 10, 2021
Great Hotel in excellent Location.
Great service, employees super friendly and helpful.
Late check out was offered.
Response from Property: Dear Guest: Greetings, Shangri-La Hotel extends its sincerest greetings to you! Thank you for choosing Shangri-La Hotel and sharing your stay with us. It is our pleasure to serve you and your recognition is the best encouragement we can offer. Thank you again for your feedback and we are looking forward to your return visit to Shangri-La Hotel, Zahidler!