Shangri-la Yu mu shan Ju Hotel

Nice ******* wooden building.Even theweather.is coldin autumn day we"re cosy stay with heater in bed andbathroom. Located near Center of.the.old town, easily to.find nice restuarants,

🤩Positives: View was nice. It looked over the North section of the Old City. Good location. 🤔Improvements: Front lobby: Appeared to be fully staffed by inexperienced interns. No orientation of the facilities (not even in Chinese). We were shown to our room and the staff member simply left. Staff were consistently lounging in the "tea room" and were on their phones and smoking. Staff were not knowledgable about available local tours and services. Courtyard: Dilapedated golf carts, which appeared to be once used for shuttling guests on the cobblestone roads, were left on the front courtyard. Room: Dim not enough lighting. Actual lighting was different from the photo provided. Table legs cracked and loose. Bandages on the door to cover holes. Curtain rod ends broken, rod can easily fall off Dusty window sill, above dresser. Very old fabric sofa, extremely soft. Carpet is old and did not appear to be vacuumed recently. Dirty drinking glasses provided. Smoke detector not flashing, probably not working and to appease smokers. Luggage rack strap torn. No signage to request for the room to be cleaned had to look for staff to notify them. Bathroom: Shower rack broken and moved outside. No ducting connected to the exhaust fan, thus no exhaust. Missing drain cover on bathroom floor. Sliding door is loose and does not fully close. Water pools inside the shower cubicle. Restaurant: No coffee, tea, or water on offer for the complimentary breakfast. Dark, no music, very little atmosphere. Public Area: Hallway dusty and dim. Cigarette smell in the hallways, possibly due to allowing smoking indoors. Guanshanyue 观山悦，You're welcome for the warm tips.

The location is within Duke ancient city within walking distance. The room provides amazing views and it comes with smart toilet bowl. The service is slight bad to me. We stayed at 3rd floor and we have to carry the huge luggage all the way up using the steeper wooden stairs in 3300m altitude. Besides, they did not know that we have booked for the days that made me so disappointed as we are told they did not expect to have guests. And the checkin process took us too long to wait. The supper is fine freshly cook by the aunt.