Grand Hotel Shangrao Shanglv

Very good hotel Facilities: Complete facilities Hygiene: Very clean Environment: New hotel, good environment Service: Good service Comfortable bed, good environment, good lighting! Equipped with a table. Very quiet. Warm and thoughtful service! Very good hotel🏨

I stay at this hotel every year. The service is really rubbish. When I arrived on the first night, the hair dryer was broken. They also said that hair dryers are all so weak. I called the front desk twice and it took a long time for a new one to be delivered. I asked the front desk to bring two more bottles of water. As a result, the room attendant brought the hair dryer and said that the front desk didn't say it. I politely told the attendant that you would trouble me to make another trip to bring me a few bottles. However, it was not brought the next day. Did you go to the North Pole to pick it up? I booked a two-day stay. On the second day, at more than 10 o'clock in the morning, someone knocked on the door. I went to open the door. Before I got to the door, the attendant used the card to open it himself and said that they were cleaning. **** Really speechless, I said, wait until we go out at noon and then come to do it, okay? Do you think it's over? We went out to do business and came back at night. What's more bizarre is that there was not a bottle of mineral water that should have been put in the room, nor any coffee or tea. The cleaning was just a formality. The bed cover was not changed with a new one. I just pulled the pillow casually and the hair was still there. Okay, I picked it up myself. I called the front desk to ask them if my attitude was bad yesterday or if the guests who stayed consecutively with us don't deserve to drink your free water. The room price was charged, but I was not given a free one-night stay. As a result, the front desk said sorry because our business was so good that the waiter couldn't take care of it. I said that it was no wonder that our business was so good, and they could ignore the most basic service that customers should enjoy. About ten minutes later, the auntie came with four bottles of water. She didn't know how to take one more bottle to apologize. She said sorry to give you two more bottles. Our room attendant neglected it. I immediately calmed down. As a result, he just put it there, said a few words sorry and left. As a result, he turned back to the door and said that his universal card was left here. I came back and searched for it for a long time. Later, he wanted to pull out my only room card that was plugged in. I said that this was our card and we couldn't use it if we took it away. Later, he probably touched his pocket and put it in his pocket. I thought it was over, but the best was yet to come. Later, I went to take a shower. Their hotel uses small bottles of shampoo, shower gel and conditioner. As a result, I was going to wash my hair and searched for a long time, but all I got was conditioner without a bottle of shampoo. I was speechless to the extreme. I didn't want to call anymore. My mentality collapsed. This is the so-called five-star hotel. Hey, I hope that people who see my evaluation will not fall into the trap. The service was really good in the first year of opening, but I really disagree now. It can drive people crazy. I booked it with Ctrip and I hope Ctrip will pay attention to which hotels to cooperate with and which hotels not to cooperate with. After all, I am a loyal customer of Ctrip.

Every year during the Spring Festival, I stay here when I go back to my hometown to visit relatives and friends. I feel at home.