Crowne Plaza Shangluo

This is an InterContinental hotel with good quality control. It is the first five-star hotel in Shangluo. Its positioning and service are impeccable. The only drawback is that the facilities and style of the room are more like a business hotel than a luxury hotel. I will stay here again next time.

The new hotel is well-equipped and clean. The view outside the window is great, and the quality and variety of breakfast are very good.

It was my first time staying at this hotel. The location in Shangluo City is of course invincible. You don't need a high floor to enjoy the river view at night! The biggest highlight is the service. From the front desk to the guest room restaurant, the service staff are all smiling and responsive. The response speed is also very fast. When you check in, you are given a coffee drink coupon and welcome fruit in the lobby lounge. Kitty sister in the lobby lounge has great coffee skills! Three small suggestions: First, the door of the guest room cannot be opened frequently. It is not convenient for me to push the wheelchair and open the door to go in and out with my elderly in a wheelchair; second, the shower room is large enough, but there is no shelf on the wall for small toiletries. In addition, considering the convenience of disabled elderly people, a bathing stool can be added; third, the dish plates in the hot stir-fry area of ​​the breakfast restaurant are placed on the mirror stove. When picking up the dishes, the dish plates are not fixed and it is inconvenient for guests to pick up the dishes. The May Day holiday should be the first test of the hotel's hardware and software services. In general, it is a hotel that is very suitable for vacation and leisure.

The hotel is relatively new, the location is OK, parking is convenient, there are supermarkets and places to eat around, but I have to complain about the following points: 1. The decoration smells very strong. I can still smell the strong smell after changing the room once. It is uncomfortable to stay for a long time. If you care about this, please be careful to book! 2. The sound insulation of the room is very poor. You can hear people talking next door and in the corridor clearly! 3. The pillow is very uncomfortable to sleep, and there is no support for the neck, which affects sleep! 4. The swimming pool has just been opened for use on May 1st, but it will not open until 1 pm! 5. You have to ask the front desk for baby toiletries!

It is the first five-star hotel in Shangluo. The hardware facilities can be seen with the naked eye, and the service is not up to par. First of all, when checking in, we were not told which elevator could reach the room, and we had to find it ourselves. We parked at the door, and several cars blocked us inside. We couldn't contact other vehicles. Why didn't you leave a phone number when you parked? What is the security guard at the door for? The most outrageous thing is that the child took a bath at night, and the water was warm and not hot at all. I called the guest service, and the engineering department came and said that because I lived on a high floor, the bath water needed to be put in for more than 10 minutes before it could be hot. As a result, the child took a bath with warm water for almost 20 minutes, and the water was getting colder and colder. I was really speechless. I spent a lot of money, but the bath was cold. The next day, the child had a runny nose. There was also breakfast on the second day. The staff was obviously not enough. There was no yogurt and no one replenished it. No one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their phones next to them. There was nothing to do. There were no children's dining chairs or tableware. And for breakfast on the second day, it was obviously not staffed enough. No one replenished the yogurt when it was gone, and no one collected the plates in time. No one came to ask you what you want to drink, and no one came to serve you. As a result, I saw two service staff looking at their mobile phones. They were so bored. There were children's dining chairs and tableware but no children's disposable bibs, which is really incomprehensible. In short, I feel that it doesn't matter where the five-star hotel is opened. What matters is that the service downgrades along with the city. It's awesome!

Reception hall: magnificent. The marbles in the whole hotel are very nice, the matching and details are very design-oriented, and the wired glass screens everywhere are very nice. Restaurant: Breakfast is on the third floor, with a wide variety of varieties, and the beef toppings are great with rice noodles and noodles. When the coffee machine broke, the service staff quickly explained and replaced it. The biscuits in the Western pastries are delicious, and the fruits are fresh The swimming pool and executive lounge are not open to the public yet, so come back to experience them later The fitness room is accessed by swiping the room card, which is spacious and has many equipments, and there is also a separate yoga room, which is very considerate.