Anonymous User
January 24, 2023
Traveling with the elderly and children during the Spring Festival, the hardware is good, but the service needs to be improved. First of all, the hot springs are not available at any time. You can check in in the afternoon of the same day. 2. There is a steam room in the room. I asked the staff on the same day and said that the air conditioner can be used. It has been turned on for a long time, but the temperature does not go up. I asked the front desk the next day and replied that the steam room cannot be used. Third, it is a bit cold at night. , I wanted another quilt, but I was given a quilt core, but the quilt cover was not covered. The duvet is definitely not washed by each guest. This kind of hygiene awareness is not justified, right? Fourth, there are still some small details that suggest improvement. There are no children's slippers, and there are no clothes hooks by the hot spring pool, etc. Fifth, I did not see the butler service mentioned in the comments. No staff took the initiative to tell the hot spring how to do it, how to steam After checking in, you need to call the front desk one by one for all the questions you have. It is understandable that there are few staff during the holidays. I still hope to match the price of 2000 per night.
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