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5 star

Kimpton Qiantan Shanghai
4.8/5687 Reviews

Kimpton Qiantan Shanghai

Qiantan Shanghai|1.9km from Yuz Museum
Outstanding Customer Service of Msiss Sherry’s and the hotel staff at Kimpton. I trust this message I am writing to share my exceptional experience with the customer service of Sheryn at Kimpton Hotel. My family and I had the plan to go to Walt Disney Shanghai so I checked this hotel I that was Brand New and just opened so I decided make the reservation; During my all time staying in the hotel I was truly impressed by the high quality and fancy decoration Hotel also the location super convenient near by the mall and obviously the level of service provided and dedication on especial to Miss Sheryn that helped me to settle down my Disney Tickets. From the moment I arrived, the staff exhibited unparalleled professionalism, attentiveness, and a genuine commitment to ensuring a positive guest experience. The attention to detail, courtesy, and prompt assistance were evident in every interaction. Notably super kind and professional as soon as I saw Miss Sheryn I immediately remembered her face, “She was working as a manager in other Hotel in Hongqiao area” that always had super attitude to helped me and my colleagues during the pandemic to get PCR test QRs etc (for sure too many foreigners and Locals must remember Miss Sheryn)… attitude and kindness to help maintain until nowadays specially because with people that we don’t speak Chinese…. The exemplary customer service skills and willingness to accommodate requests left a lasting impression. I believe that exceptional service deserves recognition, and I wanted to take a moment to express my gratitude for the outstanding hospitality provided by your team. Please extend my appreciation to everyone involved. I will undoubtedly recommend this Hotel and your services to my friends, family, and colleagues seeking a remarkable hotel experience. Thank you for setting the standard for exceptional customer service. (Sorry I did not take too many photos) Sincerely Yours , Luis LOPEZ Dimond Elite Member
Artyzen NEW BUND 31 Shanghai
4.7/5271 Reviews

Artyzen NEW BUND 31 Shanghai

Qiantan Shanghai|2.89km from Yuz Museum
I have never given a negative review on Ctrip, and this time I really have to give a big bad review. Let’s talk about the advantages first: all the staff I encountered were greeted with smiles, and they were serious about solving problems. The service was excellent, but the various hardware and supporting facilities were compromised. The problems I encountered in just two nights include: 1. The air conditioner was cold. On the first night of my stay, the air conditioner was turned on for most of the day and I felt cold even when I showered. 2. The design of the room circulation and facilities is super unreasonable. The shower and bathtub are together without any partition. The door is opened at both ends and cannot be completely closed. Moreover, I did not see anywhere to put clean clothes or change dirty clothes from beginning to end... ...I don’t know if there is any special purpose behind this design, I’m sorry I can’t get it. 3. The water temperature in the bathroom cannot be raised. The answer we received was that the floor we live on has not been occupied for a long time, so it will take a long time for the water to get hot... And we have already stayed on the second night, and the water is still not hot... This Do you think the reason is scientific? 4. The breakfast is hard to describe. It feels like foreigners are trying hard to make Chinese food. It doesn’t matter that the breakfast buffet has few choices. The wontons and noodles are kept warm in a thermos bucket. What’s the point of adding soup when the guests want to eat... and takeaways? no difference. Objectively speaking, the Western-style breakfast is okay, and the coffee is delicious, but the Chinese food is really unnecessary. 5. The front desk phone always fails to get through. It is no exaggeration to say that it takes at least 3 calls every night to get through. This is why I gave up the complaint on the first night. If I have time to call, I might as well solve the problem by myself. As a result, I still had to call several times on the second night before getting through, and the reply I got was that I was talking to other guests at the time. It's so busy that there is only one person working at the front desk at night. This is the only complaint I have about the service. Finally, although the exterior design of the hotel is still very unique, I advise those with children to stick to the Shangri-La next door. Don’t be like me and think about trying a new hotel. This hotel is really unfriendly to families with children.

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Top rated hotels in Shanghai

Searching for hotels near Yuz Museum? Compare room rates and reviews to find your ideal stay.
MGM Shanghai West Bund
4.8/51505 Reviews
Shanghai South Railway Station Area
Very satisfied with the check-in experience. The room has a good view and you can see the three-piece suit. The guest room facilities are equipped with iLLY coffee machines, wireless chargers, Dyson hair dryers, and electric toilets. This is better in new hotels and the rooms are smarter. The service is basically responsive and the service attitude is very good. Special thanks to William, Lucy and Ryan from the front office for their help. The breakfast variety is relatively rich and has local characteristics. The location is quite convenient, close to the subway, and parking at the hotel is free. Already looking forward to my next stay!
7 Premium Hotel (Shanghai Xujiahui Longhua Road subway station)
4.3/5952 Reviews
Xujiahui District
1. The hotel is in a good location. After exiting Longhua Subway Station, walk straight to the left. It is less than 10 minutes away from the subway station. There are many fast food restaurants and fruit sellers nearby. It's not far from the Internet celebrity Ade Shengjian, just walking distance. 2. The room is very clean, with good hot water and a good size. 3. The hotel is close to Shanghai South Railway Station, 3 subway stops away.
Ji Hotel (Shanghai Xujiahui Tianyaoqiao Road)
4.8/51028 Reviews
Xujiahui District
Because I planned to go to Longhua Temple, I chose this Jiji Hotel again. It is only a few minutes walk from the subway station. It is still very comfortable to walk around Shanghai in autumn. The guy at the front desk said that Ctrip had an event and upgraded the room type. The service is nothing to say, the hardware is a bit old and needs to be upgraded. Especially for rooms near the roadside, double-layer insulated and noise-reducing glass windows should be installed. Sitting by the window in this weather, it is obviously very cold. The sound of passing cars on the road is also a bit noisy at night. The lock of the window on the right side It's still broken, it makes a rattling sound when the wind blows. Because I got up late the next day, I didn't have breakfast. For mobile benefits, I changed to a premium membership and can delay check-out, which is a lot more convenient. Other services are not lost. I will still choose it next time I go there.
Shanghai Chengan Hotel(Xuhui Binjiang store)
4.7/5782 Reviews
Shanghai South Railway Station Area
I stayed for 3 days in a hotel booked for an exam nearby. First of all, everyone from the little girl at the front desk to the cleaning lady greeted each other with a smile and was very kind! Secondly, the room decoration design style is very stylish and modern, and the whole house has a good intelligent experience; there is also a robot service, and friends later bring children over to play, which is exciting! By the way, the hotel is also very friendly to children, with special toothbrushes and slippers!
全季酒店(上海後灘地鐵站店)
4.8/5409 Reviews
Pudong New International Expo Center/World Expo Area
This is the cleanest all-season hotel in Shanghai I have ever stayed in Shanghai. The environment is elegant and comfortable. The breakfast is particularly rich. The waiter's attitude is excellent. It is very convenient to travel next to the subway.
Weiting Qingju Hotel (Shanghai Xuhui Longhua Binjiang Branch)
4.8/5454 Reviews
Shanghai South Railway Station Area
Because I always have to travel, I have stayed in many hotels. This Weiting is really cost-effective in a location like Shanghai. More than 300 are really the best choice for us to travel frequently. Whether it is the environment grade or the service, it is quite good. It is highly recommended!

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