The hotel is located in Baoshan District, so it should be considered a partial location in Shanghai. I chose this hotel because I went to visit my relatives. Let me talk about my experience of staying
1. Go to check in at 2:40 p.m. (check in after 1:00 p.m. on Ctrip). There is only one service person at the front desk. He told you that the reserved room type is not available and you need to wait for it to be cleaned. Because there are elderly people in their 80s, please arrange it as soon as possible. The front desk said that there is a higher-level room, and I need to pay more to stay (the hotel passes its own problems to the guests). Under my doubts, a supervisor came and said that it can be upgraded for free. I hoped that the two rooms would be close to each other Together, the results gave two corner rooms with room numbers close together, on both sides of the hotel.
2. When I made the reservation, it was said that there was welcome fruit, but I didn’t see it when I entered the room (it’s not because of the lack of fruit, but because I couldn’t see the sincerity of the hotel)
3. The sanitation of the hotel is poor, the bathroom is covered with a thick layer of dust, and when the faucet is turned on, black water flows out. Does the hotel not release water or do daily maintenance? How long has it been since you cleaned it? (This is still given because of the free upgrade), and half of the lights in the bathroom mirror are not on.
4. Not to mention breakfast, the breakfast time is 7-10 o'clock, we went there at 8:40, everything was cold (except fried eggs). I thought it would be like this if I went late. I went there before 8:00 the next day, and it was still cold. I don’t know if the hotel management knows it or not)
Of course, there are also good points. For example, when the room needs an iron to iron the old man’s clothes, a manager at the front desk arranges for someone to deliver it; the toothbrush is also delivered there, and the cup is left behind after checking out. After calling, it is also placed at the front desk …Although there are few people during the Spring Festival, I hope the hotel can arrange for the guests staying in the hotel
I hope the hotel can study the needs of the guests and focus on serving the guests. Only when the guests are satisfied can the hotel prosper
Outstanding
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