Check-in wasn’t a good experience, but the hotel was okay after that. When I first checked-in, the room key cards I was given didn’t work, which was frustrating as the room was one of the furthest from reception. This meant I had to go all the way back for new keys after a long day. I just wanted to relax! Then the second room I was given didn’t match the photos on Trip.com, in particular it didn’t have a real window, looking over the dining area rather than outside. But when finally settled into the third room, the stay was okay. It was supposedly an upgrade, but it only looked like the room I had booked. The location is the big plus: right on Nanjing Road Pedestrian Street which leads to the Bund, both iconic locations that are great to visit. I didn’t have the breakfast as there were no spare seats, so I went to a nearby McDonald’s instead. The hotel needs to enlarge its dining area.
Excellent
1158 Reviews