Best Shanghai Spa Hotels

Great central location walkable to the bund, Nanjing pedestrian street and nearby city attractions! Front of house team were attentive albeit less responsive through WeChat would be my only criticism.

Had to change my room twice, first due to a strong cigarette smell emanating from the showers (cigarette buds stubbed in the drain) and another due to a strong urine smell. The staff were courteous throughout the stay and provided timely assistance. I was given an upgraded room on my second room change, which had no smells. The staff were very helpful and helped my group of friends with the parcels and provided updates on any food deliveries that reached the hotel. I would like to commend the two staff that have helped make my stay more pleasant. 以墨 言初 worked tirelessly to ensure that our rooms are clean and our parcels delivered.

Beautiful hotel with well designed lobby and rooms. The location is fantastic, right in the heart of Jing An. Staff are super professional, very attentive and look after you well. One downside is a fundamental for a hotel, we didn’t get one good nights sleep. The beds are great but the room was too warm, even in early spring when the temperature was still low outside. However, the air con was very loud, even on low setting, so to sleep you either had the noise or it was too hot. One night there was also very loud road construction noise from outside from 3-5am. It’s a city, so this happens but other hotels in Shanghai that we’ve been to before seem to make it their business to know and take proactive measures in like informing and apologizing to guests in advance, putting guests in rooms away from the noise, or at least providing earplugs.

In general I don’t like to write negative reviews, as I believe that there are many things that can go wrong in life, but I have to say that staying in this hotel was pure craziness. Upon arrival, the clerk told us hotel has some construction and that the noise would be from 8am to 7pm. We were annoyed by the fact that nobody told us about that, and the clerk lied how they tried to contact us, alas, our phone number is international. That is simply not true, as we have been living in China since 2017 and my phone number on trip.com is a Chinese number. I don’t even own an international phone number. We were really angry about the fact that he lied and told him that it was unprofessional, after which he continued to insist that they couldn’t contact us because we booked through the third party (again not true, because I have been contacted by multiple hotels in the past). They put us in a room, after saying that they would cut the payment in half because of this inconvenience. 5 minutes after that, a manager of the hotel calls me (how did she get the number, I wonder….?!) and tells me that our room is too small and that they will put us in a bigger room. I obviously agree, but after that she demands 5 stars review! After everything that happened! The noise was terrible, and there was even construction outside of the hotel in the middle of the night. So no rest at all! Their solution was to give us the earplugs!!! I can’t even explain how annoying this was. If there is a construction that affects someone’s stay, it has to be communicated. In general the location is good and the place is clean. Everything else is just terrible and unprofessional. And of course they didn’t cut the payment in half.

Very good ambience, environment and services. Everything there was perfect and awesome ! Will be back for staycation again ! Helpful and professional GRO, specially thanks to Emily Cici for organise and arrange my proposal marriage. You will have a bright future and continue keep it up your good work ! 氛围、环境和服务都非常好。那里的一切都完美无缺！还会再来度假！GRO 乐于助人且专业，特别感谢 Emily Cici 组织和安排我的求婚。你会有一个光明的未来，继续保持你的出色工作！

The room is big and clean because the hotel is new and just opened last Sept. The service is very good and the staff is helpful and polite. Will come back again for sure.

The room was clean, except for some details like under the bed, where it was full of dust. The closet is small for two people to share and the space available for storing clothes/luggage is in general tiny. Location of the hotel is nice, as it lies in a quite walkable area, and by foot you can reach the Huaihai Road (good for shopping) in 35m. Metro line 9 is a 15m walk. The service was okay. The staff at the reception did not speak English and they offered no help or guidance about the city: quite essential service. Their attitude was in general detached and seemed quite un-open to communicating. Also, after leaving the room and realizing there were still some clothes left inside, I tried to report it to the reception and they just sent me to the room to check without even communicating to the cleaning service. It ended up that my clothes were not in the room anymore and the staff offered no further help, so I left without these clothes. Also, i had explicitly booked a room with “City View” and I was placed in room 1402 with one very dirty window - out of 2 windows available to enjoy the view. After asking to clean it, they made an unsuccessful attempt and then just left me with the dirty window without any kind of compensation. I was only offered to switch to another room in a lower floor and with no city view, which made no sense considering I had paid more specifically to have a room with “City View”. Breakfast is decent and offers a good variety of food. The staff is understanding if a host is taking few minutes past closing time to finish the food. The staff at the breakfast floor is also very nice and friendly. The main perk of the hotel for me was the cafè at the hall, where a very friendly girl employee works. She was very nice and gave me and my girlfriend some unique advice on places to visit in the city. She was of course also making extremely good flat white and coffee. Balancing everything out though, if was to come back to Shanghai, I would probably choose a different hotel.

Room and equipment’s brand new. Staff was friendly and helpful. Rooms could use more soundproofing but overall pleasant stay!

One of the best hotels that I’ve stayed at. Stayed there for 2D1N on March 6 2025 with my partner for our anniversary and booked the city view room with the balcony! The views were great and the Bellagio team gave us a special surprise in our room. The rooms were luxurious and the amenities provided were great. I was checked in and served by a tall slim Chinese guy with glasses (sadly didn’t get his name) and his service was top-notch! We asked him about the promotional events going on at the hotel (Panda collaboration) and he helped us purchase the panda plush that we were looking for and also ensured that we were able to pay in cash (to avoid the 3% international card charge) and also helped us make reservations at the hotel’s restaurant and even gave us a free gift, the Bellagio lion plushie after showing interest in purchasing it! We also went for the hotel breakfast; They have the buffet section (which is quite small) and the made-to-order menu. Although the buffet section is small, everything I ate was at the highest quality and the made-to-order food tasted amazing as well. All in all, because of my 2 days here, I have became a lifelong fan of Bellagio Shanghai and will be staying here the next time I’m back in Shanghai! Kudos to Bellagio Shanghai!

The hotel is in a very good location in the center of shanghai. We were quite excited to sleep in one of shanghai's most famous Towers. The room was very clean, the interior was a little run down (squeaking doors, big scratches on the floor, damaged silicon of bathtub), but everything worked fine. The view was obviously breathtaking! Unfortunately I was a bit disappointed by the english level of the reception staff. I would have expected differently at a hotel of this status.