Shanghai Xuhui District 5-star Hotels

Charming old Shanghai experience. Quality of the amenities and awesome position of the hotel. The front desk lady was however quite rude and unpleasant while giving us information at check-in. Tips: Better focus less on stressing a fake British accent and more on how kindly you communicate with your guests

We had a great weekend at HUALUXE Shanghai Twelve at Hengshan. The hotel is in a tranquil urban setting. Nice architecture, great location and amazing service. We really enjoyed our stay at the hotel and would definitely return one day.

It's our 1st time staying in Seclusive, and we chose to celebrate my 50th birthday here (we're from Singapore). In our 6 days trip in Shanghai, this is the 3rd hotel we've stayed for 3 nights. We booked 2 rooms - a suite and a king-sized bedroom. Talk about the downside first. The suite (on the 2nd floor) is spacious with a terrace, however the king-sized bedroom (on the ground floor) was extremely small, it will not be suitable if you're a 6 footer at all (you'd probably be knocking your knee to alot of things). Since it is an old structured building, the sewerage system is no good (toilets in both our rooms were choked and needed attention). The staircase to the level 2 was really steep with uneven carpet. They should also plan to hire more (& younger) housekeeping staff as cleaning up the rooms takes longer than expected, we waited on the day of check-in as well as when we were out for lunch (2 hours). Now on the good things! Location is great as it is walking distance to alot of shops, cafes, restaurants. We reckon that this is a 'hot' and 'social influencer' locality with lotsa crowd taking photos and vids. What made the stay MOST PLEASANT and MEMORABLE is the staff named Ace, true to his name - he was truly a superstar with top-notch service and attitude, the type you'd think never exist in this world! From settling the laundry (with an external vendor), booking cars, restaurants reservations, birthday-surprise decor to the room, all coordination with external vendors and many more! Last but not least - with a bright smile at all times! If at all we decide to be back, its only because of Ace!

The interior design is pretty decent, can see they really considered the details of the faclities. Breakfast was so good, and good for IG photos as well! But it would be much better if there are more elevators since there are only 2 elevators in the high building and guests have to wait for long.. Other than that, overall was great and I will def choose this hotel next time when I come to shanghai!

The hotel front desk service is very good. Located in the Hengfu Scenic Area of ​​Shanghai, the surrounding transportation is convenient. The cafe, bookstore and restaurant facilities in the park are complete. The hotel design is exquisite, and the front desk service is warm and thoughtful. It is a very good stay experience. I highly recommend checking in.

Located in the bustling business district of Xuhui, Capella is much better than the ones in Hainan! It's quiet in the middle of the hustle and bustle, making it very convenient to go out for a walk or ride a bike. Although the design of the small five-story building is climbed up and down, the functional areas are indeed divided very well. The sanitation and cleaning are good. Both bathrooms and toilets are smart and have heating functions. They are very friendly to friends who come to Shanghai in the winter. The audio-visual room does not disturb teammates who want to sleep. The light shading in the room is excellent and the sound insulation is very good. , it was quite quiet all night (but I don’t know if it was because there were few or no neighboring guests), which was appreciated by teammates who suffer from insomnia. The service is also very good. From the time of check-in, every employee takes the initiative to say hello, greets you with a smile, and responds quickly to requests. As for breakfast, I think it can be improved. Breakfast is a la carte service and can be ordered and delivered to the room. I went to the restaurant to eat, but my expectations may have been too high. I felt that the product that day was not at an excellent level, and the staff did not feel very busy. Why do I always have to ask for more tea? Haha... The last unhappy thing is that because I like their body wash, I bought it for home use, but I forgot to check it in when I boarded the plane, and the security personnel took it away in vain😭😭😭I will bring my children back next time, continue. Keep up the service level!

Check in was a bit awkward, the desk to obtain free parking was next to the check in desk. There was no one else checking in at the time, I figured our front desk lady could help complete the parking refund for us. That would save trouble. We had to go over to the desk, get a receipt, go back to the front desk then back to the parking desk again. Not smooth. Swimming pool facilities were not bad, sauna, gym all quite good.

The room is very clean and well-equipped; in the downtown area, it is quiet and has good sound insulation; next to it is the ”Nanyang 1931” shopping mall with a lot of food and Hema supermarket; it is a 10-minute walk to the bustling area of ​​Xujiahui, ”Ganghui Hang Lung” ”Plaza”; the waiters are very nice and greet you when you come in and out; after checking out, there was a piece of clothing hanging in the closet and forgotten, so they called and sent it home. Thank you 🙏 I will stay here again next time.

The location is excellent in a quiet area at the end of Hengshan road. Room are big and beds quite hard Breakfast excellent but from a Chinese and European point og View. The coffee even Ok. There is a small garden behind the hotel..very nice . Its only 200 m to Hengshan subway station line 1. Staff friendly and helpful. One thing, some people do still smoke, we not provide them with a chair in the garden and an abstract...please.

fully equipped Hygiene: clean Environment: quiet Service: warm There is air conditioning and floor heating. The weather is cooling down and the room is very warm. You can put your midnight snack on a plate instead of eating it in a plastic box.