Intercontinental Hotel & Resorts Hotels in Shanghai

A good hotel located extremely close to various shopping centres within 10 minutes of driving. Room was clean and the service was high quality.

Had a lovely stay at the Intercontinental Pudong. The hotel is centrally located near a few transit stations and is relatively near the Bund. The rooms are comfortable and have been recently renovated. The staff are incredibly friendly from those at the reception and concierge to those at the food and beverage locations such as 777 Bar and the executive lounge. The food has a good variety and there are excellent room service options. Excellent staff in the lounge I would like to highlight include Monika, Andrew, Chloe, Zoe and Jolly who all helped to make my stay particularly enjoyable.

The hotel upgraded our room to executive and it comes with dinner at their Chinese restaurant. However, we were unable to make it for dinner and they offered to change it to lunch. They sent our luggage up to the room while we enjoyed the lunch. Their services are excellent and they have a counter for parcel collection on behalf of the guest. Even if the parcel arrived earlier than the day we checked into the hotel, they will receive it on behalf based on the guest name. Excellent services! The bed is big and comfortable.

The hotel itself is absolutely stunning, with breathtaking views and impeccably maintained traditional interiors that exude elegance and charm. However, our experience was somewhat marred by certain aspects of our stay. While the staff was polite and courteous, their English proficiency was limited, which made communication a bit challenging at times. Additionally, we were disappointed by the overall quality of the guest experience and the hotel’s approach to maintaining a refined atmosphere. Despite raising a complaint about a noisy neighbor, the hotel did not take adequate measures to resolve the issue, which was frustrating. The breakfast buffet was another letdown. Unless you opt for the Club Lounge, the main dining area is overwhelmingly crowded, making it difficult to enjoy a relaxed meal. Moreover, despite the buffet being advertised until 10:30 AM, we found that by 9:30 AM, many food items had already run out, with little to no replenishment. While the hotel’s aesthetics and ambiance are truly remarkable, we expected a higher standard of service and guest management, especially given its reputation.

I stayed at this hotel in June 2024, before the hot summer, with my parents (in their 60s) and my daughter (below 10). This place is quieter than city districts. InterContinental never disappoints. The hotel room we stayed was spacious and clean, the surroundings were nicely decorated with beautiful greeneries 🌳, flowers🌷, fountains ⛲️ and ancient buildings 🏯. My family rented the family bike from the hotel at RMB100 to cycle around the hotel. We took plenty of nice photos!

Great welcoming from Jack from the membership lane at the reception for assigning a nice river view room for me! Had some struggles for connecting to the WiFi, and they sent a technical support person to come in person to address the issue, a very good caring thing was that they also sent a lady to come along with the technical guy, which shows their caring and consideration for customers! Finally the technician had been very helpful and called their provider to address my issues and fixed the problem! Though the room was a bit old in their designs and furnitures, their bed was super comfortable which allowed you to have a very nice good rest for the night! Shout out to Monnie during breakfast time, she was very friendly and considerate enough to serve me for coffee two times, her working attitude is certainly a good role model for other colleagues! I would certainly recommend this hotel if you prefer to stay in a quiet area away from the busy area in Shanghai!

We had a wonderful stay at this hotel! The facilities were excellent, offering everything we needed for a comfortable experience. The service was also very good, but a special shout-out goes to our housekeeper, Cora. She was incredibly patient, responsive, and proactive in making sure we had everything we needed during our stay. Her attention to detail and care made our experience even more enjoyable. We truly appreciated her efforts and the overall hospitality. Highly recommend this hotel for anyone looking for a pleasant stay!