Intercontinental Hotel & Resorts Hotels in Shanghai

Positives: The facilities are good. For example, the swimming pool, sauna and gym were very enjoyable. Negatives: The breakfast was very poor with limited choice, low quality food and a small dining area in relation to how many people there were. The check-out experience was also poor as it took 25 minutes due to their being only one member of staff. Moreover, as my girlfriend was waiting for me in a seating area, she was asked to move by hotel staff as she was told, that this was in fact a restaurant. However other guests were sitting in same area (waiting to check-out) and they were not asked to move. We felt that this was a strange way to treat guests at the hotel.

We recently stayed with kids at the Intercontinental Shanghai Wonderland, and it was an incredible experience! The architecture is breathtaking, built into a quarry, creating a unique and luxurious atmosphere. The rooms offer stunning views, and the service was impeccable throughout our stay. The amenities were top-notch, from the indoor pool to the amazing dining options. It truly felt like a one-of-a-kind retreat. Highly recommend for anyone seeking a memorable and luxurious escape!

The counter staff were superb. We were upgraded to a room on the 8th Floor with a view on the gardens. The staff showed us the short cut to the nearby metro station, shock help a lot when we explored the area around. The gardens in Spring were splendid. All sorts of cherry blossoms were in full bloom. The breakfasts had plenty of choices and were delicious. The historical buildings were well kept and worth visiting.

All of the staff are very friendly and helpful! The location is convenient from Hongqiao Airport and the exhibition centre. In-room dining tastes good too. All in all, it was quite a satisfying experience for my ad hoc short trip to SH.

Incredible hotel, trusted brand. Easy and thorough checkin process. The only downside is the noise that comes from the bathroom toilet throughout the night. No blackout curtains, so the day starts and ends with you. Breakfast is amazing. Overall great time spent.

The hotel itself is a wonderful landscape, located in the middle of the Dishui Lake. The room is very spacious, the layout is grand and reasonable, the facilities are advanced, the Bo sound system is great. It is equipped with a huge balcony with lake views. The service is very good, considerate and thoughtful. I took the children with me. I took the initiative to send toothbrushes and slippers and upgraded the suite room. The front desk took the initiative to call to inform that the room I booked has an executive lounge. It is very convenient for tourists who watch the performance on the night of the stay. The fitness equipment is very high-end and open 24 hours a day. It's great.

Great hotel. Big spacious room. As others have said, the cooling doesn't work great (pretty much no hotel I've been at in China gets rooms cold during winter, but I could get the temp to 23 degrees). Big TV, comfortable chair. There is a nice looking sound system, but I couldn't figure it out. Nice big bathtub. I found the Liquor Town bar my last night. Great pub... Reasonably priced drinks... Except for a can of soda water (48rmb). Not even special soda water. A cozy little place though... Just avoid the soda water. There are 2 little grassy areas in the hotel compound. Very nice. The indoor swimming pool looked nice, but I didn't go swimming this time. The gym also looked good. Room service... The food was good... But ordering was a pain. They have a qr code to scan to order.... But it didn't have the full menu and had items that were not on the menu. If you want to order room service. You have to call customer service, tell them you want to order. Then you hang up and room service calls you back... Sometimes you could tell them the food, other times you had to give the foods number.... I hope they come up with a unified way to order. Not many stores nearby, so if you need something, gotta use eleme or meituan. Patrick at the front desk was helpful! And unlike a lot of hotel staff members these days at other hotels, he did not ask for me to mention him or anything, which is great. Very close to the river park. That's the biggest bonus. I walked to the Mercedes Benz Arena along the river front. Anyway, I had a great stay and will definitely go back. Perfect for a little staycation.