Top 5-Star Hotels in Shanghai

I am happy to stay at crowne plaza nanjing shanghai, close to tourist attractions and easy to find food. There is only one problem, I deposit 2000rmb for 3 rooms and 3 nights, until now it has not been refunded. I have emailed but no response or reply. So who else should I email? So where should I contact regarding this refund?

I recently had the pleasure of staying at your esteemed hotel, and I wanted to express my gratitude for the wonderful experience. The facilities were top-notch, and every aspect of my stay was truly enjoyable. However, what made my stay particularly memorable was the exceptional service provided by your front desk staff member, Yuki. Yuki's warm welcome, attentiveness, and willingness to assist with any request made a significant difference in my overall experience. Her professionalism and friendly demeanor ensured that I felt valued and well-cared for throughout my stay. This is the third times I came to Shanghai. So far this is the Best Hotel and Location.

Hotel is strategically located with easy to access metro line linking to most iconic places of interest. We are returning customers as day 2 we left for Hangzhou they helped to store our luggages. Day 4 when we returned to stay for remaining 6 nights hotel manager Cora welcomed us back with room upgraded with panaroma view! In between she sent us fruit basket and also will check on us if everything gd! Very impressed with her customer service! Will return to stay at this hotel hotel when I return to Shanghai again! She made our stay a memorable one! Mariott always live up to 5* standard! Well done! ❤️Shanghai!

I am writing this letter to express my deepest appreciation and to award your exceptional team the highest rating for their outstanding service and professionalism. My recent stay at your esteemed hotel once again exceeded my expectations, and I felt welcomed, valued, and truly at home. From the moment I arrived, the Guest Services Department team impressed me with their warm smiles, attentiveness, and dedication to ensuring a seamless and pleasant experience for every guest. I would like to especially commend Mr. Jiang Pei Liang, Ms. Ma Simin, and Mr. Zhang Yuanyuan for their exceptional professionalism and meticulous care. Their attention to detail and ability to anticipate my needs ensured I fully utilized and enjoyed all the facilities your hotel has to offer, making my stay incredibly convenient and comfortable. Additionally, the team assisting with my luggage demonstrated unmatched proactivity, courtesy, and efficiency. I must extend my heartfelt thanks to Mr. Wang Ji and Mr. Zeng Zheng Hao, whose exemplary service truly stood out. They not only ensured my belongings were handled with great care but also addressed all my queries thoughtfully and thoroughly. Their outstanding performance made me feel the genuine warmth and care that define your hotel’s exceptional hospitality. The collective efforts of your team reflect an extraordinary commitment to delivering top-tier service. Their professionalism, sincerity, and smiles have left a lasting impression on me, and I can confidently say this is the best service I have ever experienced. Your team undoubtedly deserves the highest praise and recognition for their exemplary work. Thank you once again to the entire Garden Hotel team for making my stay so memorable. I sincerely wish your hotel continued success, growth, and prosperity.  Yours sincerely,  Jessica Wu  Room 2811  16th Dec 2024

One of my favorite hotels in Shanghai is Pullman Shanghai Jingan. I visited Shanghai three times in 2024 and stayed in various hotels, including both local accommodations and international hotel chains. I would say that Pullman Shanghai Jingan is ideally located for travelers who commute by train and want to stay in the heart of the city while avoiding the crowds of Nanjing Road. The breakfast was fantastic, and the service was exceptional. This is a 5-star hotel, and it truly lives up to its rating. As for the amenities, you need to request them at the front desk. Once requested, they are promptly provided. I would definitely return to this hotel if I visit China again.

I’ve stayed at this hotel many times. In fact I almost every month and for several days or weeks. I have chosen to stay at this hotel due to its well positioned location. This is however the first time that I’m writing a review about this hotel. The reason is because the majority of my stays haven’t been as positive as this one due to shortcomings in the service. I will not go into details about that at this time and I want to mention my positive experience during this stay. When I arrived the doorman greeted politely and helped me with my luggage which was much appreciated. When I arrived for check in, I just waisted for a couple of minutes which is rather short and unusual for this hotel. The receptionist, named Red greeted me with a friendly smile and apologized for the waiting time. By doing that, he already gave me a positive impression. He helped me check in very quickly and as he realized that I stayed for many times and that I like to book the premium room as I prefer a bit larger room than the standard rooms, he gave me a room upgrade. As he also saw that I stay so frequently and never had any outstanding payments for mini bar etc. he did not ask me to pay any deposit. His recognition and courtesy made me feel happy and feel how the service of a five star hotel should in fact be. He also handed me two cocktail vouchers for the top floor bar and explained with enthusiasm that I can go to enjoy a drink there. Finally he wished me to have a good stay and I went to my room. The room he arranged was more beautiful than the one I originally booked. Nearly same size but looked much more pleasant which I like very much. He made this arrival much appreciated and I certainly hope that there will be more people like Red working at this hotel. Then I can easily say that I choose this hotel not only for the location but also for the service.

During our stay at the Shanghai Kempinski, the hotel staff May Xiong & Billy Du both went above and beyond expectation. They would always greet us and ensured that our experience felt just like home. From the moment we checked in, every member of the front desk was welcoming and responded really quickly to all our inquiry’s or requests. The housekeeping team did an amazing job of keeping our room clean and comfortable throughout our stay. We really appreciated their attention to detail and the extra care they put into making sure everything was perfect. Overall, I would definitely consider coming back to this hotel during my visit in Shanghai. Hotel is at a good location, close to metro and the bund. Walkable distance to food areas and shuttle to the airport. There’s also a kitchen where you can cook if you want some clean food at home. We cannot thank them enough for making our stay truly memorable. We will definitely bring our kids back again! Jennifer

The staff are very welcoming and helpful at all times, good customer servive. Room is beautiful, clean and and comfortable. Location is great, very convenient to everything. If I come to Shanghai next time, I will come back and book the room with view.

Lu. Zz Looking out of the window of the room, the scenery is quite intoxicating. Large areas of green plants and the green ocean sway gently in the breeze, as if they were playing a silent welcome song, and we came to Shanghai. The buildings in the distance are rolling. Under the sunlight, the outline is clear and It is full of layers, as if it is a picture drawn by architects and workers with the most hard work. In the middle of the building, you can occasionally see a few wisps of evening fire burning clouds, which is just like giving this picture scroll. It adds a little mystery. The courtyard of the hotel is even more unique. The flowers in the hall and the shrubs outside are scattered and colorful. In the middle, there is also a landscape tank like a clear pond. In the tank, the sesame fish in the water swim happily, sometimes jumping out of the water, splashing a string of crystal-clear splashes. The green plants by the fish tank, the slender willow branches hang on the water.

Hotel was clean and sheets were extremely comfortable. Room air conditioner was cold and working well (unlike other hotels in china with controlled temperatures) which I really appreciated. Room cleaning service is great! View of the bund is wonderful, though I was only able to see the Oriental Pearl Tower as the rest of the major towers are blocked by the building right infront of the window. Privacy might be an issue as people in the opposite buildings could look right into my room and bathroom, especially at night with my room lights on. I could also clearly see whatever was going on in the opposite buildings if their curtains were not closed. That is a pity considering the large windows the hotel room had to offer, as the view is mostly blocked by buildings right infront. Though you can walk to Nanjing Road, cycling is more convenient and if thats not what you want to do, the walk may be a little far if you want to go there often. You can also walk to The Bund. Nearest metro station is Yuyuan Garden which is about a 15-20min stroll away. Overall a really good stay despite the privacy issue, if you dont mind that then this is a good choice if you would like to be further away from the hustle and bustle.