Lightning protection! Worst hotel I have ever stayed in, bar none. I sincerely wish you a speedy closure. The following is my stay experience, and I guarantee that what I say is true:
I came to Shanghai Ninth Hospital for medical treatment in the past few days and booked a room for 6 boys. At nearly 4 o'clock in the afternoon on March 25, I took the subway all the way to the hotel, and was told by the landlady at the front desk that there were no beds available. I asked how long it would take, and the lady boss said with a straight face that it would take 5 to 6 hours. Forced to pay more for a 4-person room. I made a reservation in advance, but there are no beds, so why did you accept the reservation? Is it suspected of fraud? In addition, the boss lady has a bad attitude and looks down on her. It can be seen that she is tired of her job. This is the first point.
Second, they charge excessive fees and force them to give positive reviews. At around 12 noon the next day, while I was sleeping, the hotel entered the room and asked me to pay a late fee of 20 yuan. I am a Ctrip gold member and have the right to check out at 14:00 (I asked Ctrip’s customer service staff and they said that I do enjoy the 14:00 checkout, but I need to actively check to change the rights when placing an order. I thought I enjoyed it by default and did not check it). Let me What's disgusting is that the store used this as a threat to force me to give a 5-star review in order to reduce the 20 yuan delay fee, but I refused. I have started to complain about the store's behavior of exchanging money for good reviews. Attached are pictures and Ctrip customer service feedback.
Let me ask the store, if they don’t notify you of check-out before 12 o’clock, they come and ask for extra money just after this time. As a consumer, I feel that the charges are not transparent and there is a suspicion that they are taking advantage of others. If you told me in advance that you would definitely check out before 12 o'clock, I would be forced to pay the late fee.
Third, the photos on the store’s homepage avoid the important and ignore the important. The hotel is on the 6th floor. After taking the elevator up, there is a narrow and dark winding passage. It takes a long time to reach the front desk inside. The corridor smells sour, wet and sweaty, but there is no obvious notice on the store's homepage and there are no relevant pictures. I was also deceived by the clean and tidy photos on the homepage and came here.
Fourth, because the front desk is at the very back, outsiders can enter and exit the hotel guest area at will, so there is very little sound insulation. I heard someone quarreling in the corridor outside in the middle of the night, and I was afraid that it was a social worker. There was indeed a safety issue. There is no soundproofing because there are no windows in the 4-person room, and a square area is opened directly on the wall for ventilation, which will definitely not be soundproofing. In addition, on the afternoon of March 25, I heard the 620 female tenant quarreling with the store manager. The sound was very loud. The store owner had a bad attitude. He told the girl, "If you can't bear it, you can pay more for a single room." His words were full of contempt. I am a male and live in room 621. The male and female rooms are close to each other. In terms of safety, female guests should be careful.
Fifth, the room is crowded and the bathroom floor is not clean. (Photo attached) This is actually the most bearable thing for me.
Sixth, no toiletries or dental supplies are provided. You have to go to the front desk to get the three-piece quilt cover, pillowcase, and bed sheet set, change them yourself, and take them back to the front desk for recycling after you check out.
In short, I stayed in a room for 4 people and was asked to pay an extension fee from 12:00 to 1:00 pm. The one-day stay cost a total of 70+10+20 yuan, a total of 100 yuan. I enjoyed extremely poor service and sanitary conditions, and my mood was affected by the store. Destroy the impression of Shanghai. If the boss lady really doesn't want to do it, she can stop doing it. There is no need to affect herself or others.
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