Atour S Hotel  Expo Center Lujiazui Shanghai

Atour S Hotel Expo Center Lujiazui Shanghai Reviews

Atour S Hotel Expo Center Lujiazui Shanghai

No.333 Shibocun Road, Shanghai, ChinaView Hotel Details
Atour S Hotel  Expo Center Lujiazui Shanghai
Atour S Hotel  Expo Center Lujiazui ShanghaiAtour S Hotel  Expo Center Lujiazui ShanghaiAtour S Hotel  Expo Center Lujiazui Shanghai
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Atour S Hotel Expo Center Lujiazui Shanghai Guest Reviews

4.8/5
Excellent
2216 review
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.9
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All Reviews(2216)
Positive reviews(2195)
Reviews with photos/video(268)
Delicious breakfast(391)
Classy environment(256)
Friendly front desk staff(170)
Quiet & comfortable(138)
Well designed(79)
Convenient parking(75)
Well decorated(66)
Nice toiletries(47)
Negative reviews(21)
YONG KIAT CHUNG
Guestroom (2 beds)
Stayed in Feb 2024
Family
5 review
4.2/5
Very Good
Posted on Feb 28, 2024
Nice interior design. Good food. Cozy lobby and resting area. Room layout is good for family. Overall 5 star
Response from Property: We are very sorry that we were unable to bring you a perfect accommodation experience during this stay. If you need any help or are dissatisfied with the room during your stay, please inform the front desk and the front desk will notify the relevant departments to handle and coordinate for you. Duoer treats every customer who comes to the store with a normal, sincere and enthusiastic heart, and hopes to serve every customer well.
Wenyuan
Guestroom (2 beds)
Stayed in Apr 2024
Family
6 review
4.5/5
Great
Posted on May 2, 2024
Hotel is nice and clean. Location is not too convenient. Will definitely stay there again.
Response from Property: Dear, I am very happy to see your review. The Duoer family is lucky to have employees who serve attentively, and the Duoer family is lucky to have attentive guests like you. Duoer Family has always been committed to bringing high-quality check-in service experience to every guest. Satisfaction is only the starting point, and surprise and touching are the ultimate goal of Duoer Family. At Duo'er's House, you can experience the most sincere neighborly service, taste the most heart-warming Earl Gray tea, and experience a leisurely yet stylish reading space...all of this is just for you at Duo'er's House. Your stay experience can become simple and extraordinary. I hope that Duoer's family can always accompany you during your journey. Looking forward to meeting you again, I wish you a happy life and everything goes well
Guest User
Executive Queen Room
Stayed in May 2024
Business travelers
18 review
5.0/5
Outstanding
Posted on May 19, 2024
Great little stop over for the night. Clean, spacious rooms and very comfortable.
Guest User
Jimu Double Bed Room
Stayed in Sep 2023
Business travelers
2 review
3.5/5
Posted on Sep 16, 2023
Nothing much nearby. Not for shopping trip. Room is clean and big, strong aircon, but bed quality can be improved. Noticed almost all the appliances in the hotel and toilet amenities are local brand. Good to create local brand awareness and so far everything works well except for their coffee machine in the cafe. Breakfast spread is acceptable but cannot compare to international branded hotels. Coffee is HORRIBLE, please change your coffee machine.. cooked food is cold and not properly covered and saw flies around the food. If you do not have local chinese phone, u cannot connect to their wifi. Television shows all local channels. Price point is almost the same as some international brand names but overall gives off a feeling that they are actually more inclined towards local chinese customers. Staff attitude is excellent but a little too pushy to keep asking you for a 5 star rating review online. Overall still a pleasant stay. Thanks.
6/8
Response from Property: Hello dear guests! Thank you very much for choosing Atour S Hotel Shanghai Lujiazui Expo Center! We sincerely apologize for not being satisfied with your stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel!
Guest User
Executive Queen Room
Stayed in Apr 2024
Business travelers
2 review
4.2/5
Very Good
Posted on Apr 20, 2024
It was nice experince, unique problem is that staffs can not speaking English.
Hugo
Superior Queen Room
Stayed in Mar 2024
Solo travelers
2 review
4.5/5
Great
Posted on Mar 10, 2024
The room was very nice, but there is no real gym room. People don’t speak english
Guest User
Superior Queen Room
Stayed in Sep 2023
Business travelers
1 review
3.5/5
Posted on Sep 30, 2023
Good hotel but location is far away from Metro
Response from Property: Thank you for your suggestion to Duo'er. I was not able to give you a perfect check-in experience. Duo'er was also a little disappointed. During the period of separation from the guest, Duo'er will continue to work hard to change herself. Looking forward to next time I will give you a 100% satisfactory experience when meeting with our guest officer ~ I look forward to meeting you again
Guest User
Superior Queen Room
Stayed in Jan 2024
Friends
1 review
4.0/5
Very Good
Posted on Feb 12, 2024
Nice stay
Daniel Freitas
Superior Queen Room
Stayed in Aug 2023
Business travelers
3 review
4.0/5
Very Good
Posted on Aug 20, 2023
Very good hotel.
Guest User
Executive Queen Room
Stayed in Jun 2024
Business travelers
11 review
4.8/5
Amazing
Posted on Jun 24, 2024
The location is very good, the breakfast is rich, and the staff are very enthusiastic. I will choose Expo Atour next time~
Original TextTranslated by Google
Response from Property: I'm really excited to see Duoyou's simple and profound praise, and they also recognize our service so much~ Duoer provides the most considerate and meticulous service to each guest, and brings value to each guest experience. Atour Hotel is a young and energetic hotel that shows its guests the unique charm of the hotel with its simple style and warm and considerate service. Encouragement from guest officers is the greatest support and encouragement for the hotel. We will serve every family member with heart and look forward to meeting you next time!
Chuansonghuanying
Superior Queen Room
Stayed in Jun 2024
Business travelers
15 review
5.0/5
Outstanding
Posted on Jun 10, 2024
The location is very good, the hotel is very new, the service facilities are very good, and the front desk gave us rice dumplings. It's a pity that there is no subway station nearby, but it's very convenient to take a taxi, which is worth recommending.
Original TextTranslated by Google
Response from Property: I am really excited to receive the simple and profound praise from the friends of Atour Hotel, and they also recognize our service so much~ Atour Hotel provides the most considerate and meticulous service to every guest, bringing a super value experience to every guest. Atour Hotel is a young and vibrant hotel, showing the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of the guests is the greatest support and encouragement for the hotel. We will serve every family attentively and look forward to meeting you next time!
Yuepengfeijiangfuwu
Executive Queen Room
Stayed in May 2024
Business travelers
9 review
4.0/5
Very Good
Posted on May 21, 2024
The service is very good! But the room type is very strange. The toilet is on the side and there is no sink. You have to go around the whole living room to wash your hands after using the toilet. It is very inhumane. There is a construction site opposite the hotel, so if you need very quiet, it may not be suitable for you.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for choosing Atour S Hotel Shanghai Lujiazui Expo Center! We sincerely apologize for not being satisfied with your stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel!
Anonymous User
Executive Queen Room
Stayed in May 2024
Business travelers
21 review
2.7/5
Posted on May 16, 2024
The entrance on the first floor is full of words. People with trypophobia get goose bumps when they see it. The white spots on the edge of the glass in the first picture are all mosquitoes that are too small to hit clearly. The second is that the room costs more than 800 per night. Look at the distance between the bed and the wall. You have to squeeze sideways to close the curtains. It looks like a convenient hotel. A bit lo
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Atour Hotel Shanghai Lujiazui Expo Center! We are deeply sorry that you were not satisfied with your stay this time. We hope to have the opportunity to communicate with you more and give us more valuable suggestions. We will do every service link meticulously and live up to your high expectations of the hotel!
Guest User
Executive Queen Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 14, 2024
The room is clean and quiet. I stay here every time I come to Shanghai. Thank you very much for Atour's support and patience. Their service is really good! This time, they helped me collect takeaways, prepared balloons for my room, and even let my boyfriend eat longevity noodles. These are all value-added services. Thank you so much. I wish you all the best! !
Original TextTranslated by Google
Response from Property: Simple is my love, clear is my heart! High-end atmosphere, low-key luxury and connotation. Simple but not simple Atour, I hope you like it, looking forward to giving you a more satisfactory stay experience next time, and looking forward to getting your five-point praise again (shy). Come often in the future! Happy birthday!
Guest User
Family Room
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on May 5, 2024
Atour's service is so considerate. When we came back from the rain outside, the store clerk Mu Heng warmly cooked us ginger cola. The room was clean and hygienic. I slept very comfortably at night.
Original TextTranslated by Google
Response from Property: Think about what you think and what you have, this is what we have always believed in. Satisfaction is only the starting point. Surprise and touching are the direction we have been looking for. Thank you for your review. We will continue to work hard and maintain it. We look forward to your next stay and are waiting for you~