Conrad Shanghai

Room is huge, view of oriental pearl and super convenient location for both business and leisure. Enjoyed my breakfast too.

A very perfect experience, the service staff were very enthusiastic, and we highly praised seven！

My recent stay at Conrad Shanghai was nothing short of extraordinary, thanks to the impeccable service from the front desk team—Orisa, Seven, and Seth. Orisa’s warm smile made me feel at home the moment I stepped in, Seven’s efficiency turned every request into a breeze, and Seth’s attention to detail showcased true hospitality excellence. They didn’t just provide service; they created an experience. This team turned my stay into a memory I will cherish. A heartfelt thank-you to these incredible professionals for making luxury feel so personal!

The location of the hotel is fantastic and highly convenient. However, it seems the hotel lacks sufficient experience in accommodating families. As a family of three, we requested an extra bed for our room but were disappointed to learn that none were available. After three nights, we were informed that beds had become available, but upon returning to our room, no bed was provided. This highlighted a significant communication issue among the staff. On a positive note, the hotel staff (especially the manager in service department) took responsibility for their mistakes, offering sincere apologies and compensations such as a room upgrade and complimentary lounge access. I appreciated their efforts to address the situation and make amends. Eventually, we did receive the extra bed during the final nights of our stay, provided free of charge as part of their apology. While I understand that mistakes can happen, I hope the hotel improves its internal communication and service delivery. With its excellent location and amenities, it has great potential to cater not only to business travelers but also to families seeking a pleasant and hassle-free stay.

Conrad hotel in Shanghai is in the center of Shanghai walking distance to the train station, to the famous Nanjing road. There is no other major five star hotel with excellent location than The Conrad Shanghai. Customer service is great, very flexible to check in and check out. Nice lounge bar at the top of the hotel offering free drinks 🍷

I’ve stayed at this hotel many times. In fact I almost every month and for several days or weeks. I have chosen to stay at this hotel due to its well positioned location. This is however the first time that I’m writing a review about this hotel. The reason is because the majority of my stays haven’t been as positive as this one due to shortcomings in the service. I will not go into details about that at this time and I want to mention my positive experience during this stay. When I arrived the doorman greeted politely and helped me with my luggage which was much appreciated. When I arrived for check in, I just waisted for a couple of minutes which is rather short and unusual for this hotel. The receptionist, named Red greeted me with a friendly smile and apologized for the waiting time. By doing that, he already gave me a positive impression. He helped me check in very quickly and as he realized that I stayed for many times and that I like to book the premium room as I prefer a bit larger room than the standard rooms, he gave me a room upgrade. As he also saw that I stay so frequently and never had any outstanding payments for mini bar etc. he did not ask me to pay any deposit. His recognition and courtesy made me feel happy and feel how the service of a five star hotel should in fact be. He also handed me two cocktail vouchers for the top floor bar and explained with enthusiasm that I can go to enjoy a drink there. Finally he wished me to have a good stay and I went to my room. The room he arranged was more beautiful than the one I originally booked. Nearly same size but looked much more pleasant which I like very much. He made this arrival much appreciated and I certainly hope that there will be more people like Red working at this hotel. Then I can easily say that I choose this hotel not only for the location but also for the service.