Anonymous User
May 11, 2025
This time I stayed at the Flower Expo Guest House, and the experience was bad. Maybe I was unlucky. There was a large event at the hotel on the day of check-in. There were several people smoking at the lobby door, and several people took off their shoes and lay flat on the sofa in the lobby. As a five-star hotel, this situation made me feel a little... I booked a garden view room package, which included an afternoon tea and a Dongping Forest Park admission ticket. When checking in, I learned that the so-called afternoon tea was "two cups of coffee", only two cups of coffee, and only two types of coffee, medium cappuccino and American coffee. I couldn't help but sneer, wondering why it couldn't be a large cup... At around 9 o'clock in the evening, my family and I had already lain down to rest with the baby (because this hotel is listed as a "parent-child hotel"), so I I booked this hotel), and suddenly there were three bursts of firecrackers and fireworks starting at a little after 9:20. I didn't expect this during Chinese New Year, and I was not mentally prepared in advance. Sure enough, my baby woke up and cried... I wanted to relax and take my baby out for a weekend, but it was hard to describe. I wanted to extend my stay for another day, but I packed my luggage and left in a hurry after a good breakfast the next day... It is worth mentioning that Ctrip's attitude. I started to complain to Ctrip after the firecrackers and fireworks ended, and Ctrip's customer service has been following up and solving the problem patiently and responsibly, which made me feel the platform's sense of responsibility. I will probably not choose this hotel again, and Ctrip will definitely continue to cooperate with us!
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