Shanghai Elong Hotel

Satisfied! Excellent and friendly staff, although they could not speak english fluently, they dont bother to communicate with us. If you want to experience excellent hospitality, should consider Elong hotel! Thank you for Allan, whose super patient helpful, 1 lady whose stand by as guest relation, super helpful. We got trouble room on first night, there was water leaking, and within 5 mins she resolved the problem. We got 1 level up floor with better view and theres no more leaking or any other trouble. We also received b’fast compensation and coffee robot voucher. It was small token, but truly meaningful. Thank you si much for your quick problem resolve and gesture :) Room super good, cleanliness acceptable, area super good (walkable to metro Line 1 and 2), i would like to back there again for my next visit. Thank you Elong team, keep up the good hospitality!

The hotel is located a bit too far from the airport, almost 1 hour journey (without heavy traffic jam)by DIDI and the fare is around RMB155-180. However it is very near to the Nanjing East Road shopping street, walking distance to The Bond. The hotel amenities are good, tooth brush & paste was given upon checked-in. towers are placed in the sanitizing container, beside coffee tea, the room also have soft drinks in the fridge which are free for room guest. The hotel also given us coffee voucher which can redeem it during the coffee counter opening hours, We also can have free noodles, selected fruits & drinks from 8pm to 10pm everyday. The bed & pillows are clean & comfortable.

The location for Elong is really good - walking distance to nanjing road and the bund. Service was good and the room was clean and modern.

Overall, we had a great stay at Shanghai Elong. The location is excellent, and the service was consistently professional and friendly. However, a few things took away from the experience—many guests were smoking in the lifts and toilets, which was unpleasant. On our check-out day, they started changing the carpet, and there was glue all over the floor, which made our shoes sticky. Despite these issues, it was still a good stay and we’d consider coming back.

The stay was excellent. It was our first time to China and the staff were very friendly and accommodating. I’ve heard A/C in some hotels were a problem but not at all here. Very close to Nanjing road and the Bund with excellent view. We will definitely stay here again if we come back to China.

Room, location, and service from staff was all excellent. Not having to take a metro to get to Nanjing road pedestrian street saves us a lot of precious time and energy. The welcome gifts and check out gifts added made everything extra special. Well done Elong Hotel. The view from Nanjing road facing room was also awesome.