Holiday Inn Express Shanghai Baoshan Baoyang

Holiday Inn Express Shanghai Baoshan Baoyang Reviews

Holiday Inn Express Shanghai Baoshan Baoyang

No. 1, Lane 669, Tongji Road, Shanghai, ChinaView Hotel Details
Holiday Inn Express Shanghai Baoshan Baoyang
Holiday Inn Express Shanghai Baoshan BaoyangHoliday Inn Express Shanghai Baoshan BaoyangHoliday Inn Express Shanghai Baoshan Baoyang
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Holiday Inn Express Shanghai Baoshan Baoyang Guest Reviews

4.5/5
Great
1148 Reviews
Verified reviews
Location4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All Reviews(1148)
Positive reviews(1097)
Reviews with photos/video(138)
Delicious breakfast(107)
Friendly front desk staff(105)
Classy environment(86)
Easy to get around(68)
Convenient for shopping(60)
Close to metro(26)
Perfect for business trips(21)
Stayed multiple times(11)
Negative reviews(51)
aehwa0613
Standard Queen Room
Stayed in Oct 2023
Solo travelers
2 Reviews
5.0
/5
Outstanding
Posted on Jan 25, 2024
A staycation needed due to loud neighbors in my district! Simple, clean, mostly quiet, and the decent staff understood some English. The breakfast, which is normally large with many choices at this chain in China, had few options and was put away early if the both mornings of my stay. The location was good, with a mall and shops around, which I enjoyed. Close enough to sightseeing as well. Nice large shower and good toiletries. For the price, I may stay again if need be. A comfortable spot with no frills. As a former manager of IHG in the US, I was neither impressed nor underwhelmed. That said, this could be an exceptional, budget-friendly hotel with just a few minor changes. Either way, I would recommend to anyone one a business trip or that just needs a night or two away with no extras.
Response from Property: Dear guest,We are very happy to hear you enjoyed your stay with us.We are glad to hear that you are satisfied with the hygiene, location, and high-quality customer service provided by our hotel. As for the issue you mentioned regarding the limited variety of breakfast options, we have already reported it to the relevant department. We will purchase some corresponding breakfast varieties according to the feedback and needs of our customers during future periods, ensuring that we provide you with a nutritious and delicious breakfast. Your opinions are very important to us and will facilitate our improvement and enhancement of the stay experience.We look forward to your next trip! Best regards, IHG Social Listening Team
Ng Gerard
Standard 2-bed Room
Stayed in Apr 2024
Couples
8 Reviews
3.5
/5
Posted on Apr 26, 2024
2nd round staying in this hotel. I gotta take my hats off to Mr KIMI, the Operations Mgr. He was very helpful, friendly n humble, he went above n beyond his role. He must train his subordinate to be like him. Not answer every Q with " I dont know or go the subway station to check on tpt". This is more so for foreigners like me who cannot speak n read Mandarin well. The other staff is the lady in the restaurant who cleans the table. She was also very helpful. So becos of these 2 personnel, I would rate this hotel 4/5.
Response from Property: Dear guests, thank you very much for choosing to stay, and we are sorry that our service is not 100% satisfactory to you. We are very willing to listen to and improve the problem you mentioned. We will actively listen to your views and conduct self-examination and improvement by the management. Your honest feedback will help us grow and improve. Also look forward to your trust and attention to us, we will be careful in the quality of service, more concerned about your experience.
Anonymous User
Standard 2-bed Room
Stayed in Mar 2024
Business travelers
9 Reviews
2.0
/5
Posted on Mar 28, 2024
locationis not great , you have to carry your own luggage in an out of the hotel with no help, not really a great hotel , breakfast is limited aswell
Response from Property: Dear guest, we apologize for your bad experience stay with us. We are sorry that our breakfast did not meet your expectations. The hotel attaches great importance to the accommodation experience of each guest. We attach great importance to your unpleasant stay experience. The hotel staff have also taken active actions to continuously enrich the variety of breakfast and introduce new ones to better meet the tastes and needs of guests. The hotel is located in Baoyang Baolong Plaza, Golden Square, and Baole Hui Shopping Mall business district. It is about 0.5 kilometers away from Metro Baoyang Road Line 3. It provides convenience for guests to travel. If you have any questions during your stay, you can contact our front desk , and we will do our best to serve you. Sincerely look forward to your stay again.
Ales
Standard Queen Room
Stayed in Jan 2024
Other
148 Reviews
5.0
/5
Outstanding
Posted on Jan 31, 2024
Very good choice for accommodation in this part of Shanghai, reasonable price. Room well equipped, very clean, helpful, friendly and efficient staff. Good selection of meals for breakfast.
Response from Property: Dear guest, Welcome to our hotel. We have an excellent location, elegant environment, high-quality service, and affordable prices. We hope you can feel the warmth of home here. In the future, we will continue to work hard and look forward to providing you with an even better stay experience next time.Best regards, IHG Social Listening Team
MARFAYOKI
Standard Queen Room
Stayed in Nov 2023
Business travelers
4 Reviews
4.5
/5
Great
Posted on Nov 22, 2023
Reception service is satisfied, recommended for the tourism or foreign people due to the reception can speak english as well
Response from Property: Dear guest,Thank you for your trust in us! We appreciate your kind words and strong recommendation. From the moment you stepped into our hotel, you became a part of our family and we hope to provide you with the same care and attention as we would to our own family members. We are your warm home away from home in Shanghai! We will work even harder to achieve a 5-star level of service and look forward to creating a more perfect experience for you on your next visit. We anticipate your return.Sincerely, IHG Social Listening Team
Kelkoo
Standard Queen Room
Stayed in Sep 2023
Business travelers
32 Reviews
5.0
/5
Outstanding
Posted on Oct 9, 2023
Booked another hotel in Baoshan but only discovered they couldn’t take foreigners once I arrived late at night. Holiday in was the next safest choice as I knew that wouldn’t be an issue. Generally what you’d expect of a service a a holiday in. This one conveniently located in a mall.
Response from Property: Dear guest,Thanks for choosing to stay with us.We are Holiday Inn Express and we welcome guests from any country/region. We hope that every guest who comes here will have sweet and cozy memories.Holiday Inn Express was always located at a convenient location, like bus station or historical buildings in the city. We hope our customers can feel more relaxed no matter they are on work or in travel.We look forward to your next trip! Sincerely, IHG Social Listening Team
Tracy Jin
Standard 2-bed Room
Stayed in Sep 2023
Couples
12 Reviews
4.2
/5
Very Good
Posted on Oct 7, 2023
Nice clean hotel well located in Baoshan area. Would be better if there were more gym equipments.
Response from Property: Dear guest, it's a pleasure to meet you. Clean environment and excellent location have always been our brand features. We value the feedback of our guests and your comments will be used as reference later.Sincerely, IHG Social Listening Team
Jo78
Superior 2-bed Room
Stayed in Jan 2023
Friends
19 Reviews
3.7
/5
Posted on Jan 16, 2023
The hotel location is perfect it situated at a commercial area. However, As we entered the room it was dirty because there was a lot of hair on the floor and sink. On the otherhand the bed was comfortable and toiletries were fullpack. I love the water from the shower it's too perfect for bathing.😊Lastly, the window view was great.
Response from Property: Dear guest,Thank you for taking the time in leaving us a review on your stay with us. We are glad to learn that everything went smoothly, as you deserve!As the same time , We are sorry to hear that your room was not really clean.We will certainly review our cleanliness and do an extra cleaning work on it. We sincerely hope it did not mar your experience at our hotel.Best regards, IHG Social Listening Team
CHANAJIT
Standard 2-bed Room
Stayed in Dec 2023
Business travelers
90 Reviews
5.0
/5
Outstanding
Posted on Dec 17, 2023
Staff very helpful and location is good.
Response from Property: Dear guest, Thank you for staying with us. Holiday Inn Express was always located at a convenient location, like bus station or historical buildings in the city.Our service staff are friendly and enthusiastic, making weary travelers feel at home even when they are thousands of miles away.We look forward to your next trip! Sincerely, IHG Social Listening Team
ANASTASIA
Standard Queen Room
Stayed in Sep 2023
Business travelers
4 Reviews
5.0
/5
Outstanding
Posted on Nov 26, 2023
Booked for my client. He was satisfied.
Response from Property: Dear guest, thank you very much for your support of our hotel. We always believe that good reputation comes from the genuine satisfaction of our guests, and we are honored to provide you with the best quality service. We warmly welcome you to choose our hotel again whether you are on a business trip or traveling.Sincerely, IHG Social Listening Team
Guest User
Standard Queen Room
Stayed in Jun 2023
Business travelers
2 Reviews
4.7
/5
Amazing
Posted on Jun 22, 2023
nice vibe, good service and clean
Response from Property: Dear Guest, Thank you for choosing to stay at our hotel. We are delighted to receive your positive feedback on the service and hygiene of our staff. We look forward to seeing you again on your next visit. Sincerely, IHG Social Listening Team
Guest User
Standard 2-bed Room
Stayed in Jan 2022
Business travelers
58 Reviews
4.0
/5
Very Good
Posted on Jan 25, 2022
The hotel location is good and nearby a big shopping mall where can find many restaurants but the breakfast menu is not good everyday same menu breakfast is so so the restaurant manager should pay attention on the breakfast.The hotel staff is very cooperative and welcoming.The hotel not provide the comb, vanity kit and other accessories only provide tooth brush and sometimes you have to collect from the reception.
Response from Property: Dear guest,Thank you very much for the comments you shared. Holiday Inn Express was always located at a convenient location, like bus station or historical buildings in the city. We are very happy you were so pleased with the fantastic customer service we offer. According to the Regulations of Shanghai Municipal Domestic Waste Management, six kinds of disposable daily necessities such as toothbrush, comb, bath wipe, razor, nail file and shoe polish will not be provided voluntarily by Shanghai tourism and accommodation industry from 2019 July 1.If you have any questions or needs during your stay, please consult the front desk of the hotel. Be assured that we will follow-up on the issues you raised so that we can improve our guest's experience. IHG Social Listening Team
Cris
Superior 2-bed Room
Stayed in Oct 2021
Friends
5 Reviews
2.2
/5
Posted on Oct 26, 2021
We didn’t enjoy our experience at Holiday Inn Express Baoshan. I always believed that when struggling to choose a hotel, always choose Holiday Inn Express. This hotel really changed my opinion of that. The reception area was on the third floor in a weird location and it looked very unwelcoming. The lifts were tiny with a notice on the first floor saying that the maximum number of people was 4 per lift. That’s absolutely crazy. The lifts also reeked of cigarette smoke, as did the room. The room too was incredibly tiny for the amount that was paid for it. The bathroom was tiny and as depressing as the reception area. Breakfast was without a doubt the most sorry looking thing I have ever seen. There were two western options: toast (from a temperamental toaster) and cereal, and the rest was just very simple Chinese food — congee, fried rice, sweet corn. No one was at the door to welcome us, no one was interested in what room we were in. It was just a come one and all to our pathetic little breakfast. This is supposed to be an international hotel living up to international standards. The Holiday Inn Express in Baoshan, Shanghai really failed to deliver on that.
Response from Property: Dear guest,Thank you for taking the time to share your feedback and leave a review.Our room area and the same type of other hotels in the region, although not as spacious as you expect, but should be fully equipped, just to meet the guests simple and efficient, comfortable and worry free accommodation needs.In the future, we will purchase some corresponding breakfast varieties according to customers' feedback and needs to ensure that we provide you with nutritious and delicious breakfast.We hope you will consider staying with us again shall your travels bring you back to Holiday Inn Express Shanghai Baoshan Baoyang.Sincerely,IHG Social Listening Team
Guest User
Standard Queen Room
Stayed in Oct 2023
Business travelers
1 Reviews
5.0
/5
Outstanding
Posted on Oct 15, 2023
jenny
Guest User
Standard Queen Room
Stayed in Apr 2024
Friends
7 Reviews
5.0
/5
Outstanding
Posted on Apr 13, 2024
The location of the hotel is really great, it is very convenient to eat nearby, the hotel room is also very comfortable, with floor-to-ceiling windows, the service lady is very polite, the surrounding environment is great, and parking is convenient. I will come again next time
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