Crystal Orange Hotel Shanghai Yu Garden On the Bund

I would not recommend this hotel. For the same price, there are better options available near Nanjing East Road. The hotel is currently undergoing renovations, including the reception area and rooms on the second and third floors. Unfortunately, we were only informed about this upon check-in, which was too late to cancel our reservation—despite Trip.com allowing cancellations up to the day before. Had the hotel notified us earlier, we could have made alternative arrangements. The renovation work starts as early as 6 a.m., and the noise from hammering and drilling can be heard even on the fifth floor. The hotel’s only response was to provide earplugs, which is hardly a solution. Additionally, only one elevator is operational for the entire building. Temporary partitions have been set up around it, creating a narrow, poorly ventilated passageway. As a result, strong odors—particularly from food stalls below—fill the lobby area, making it quite unpleasant. I contacted Trip.com to request a partial refund due to the noise and overall unpleasant experience. The agent was understanding, but informed me that the hotel refused to offer any compensation, citing the non-refundable nature of the booking. This response felt unfair, as the reservation was only non-refundable until check-in. Had the hotel made any effort to notify guests in advance about the renovations, I would have been eligible for a full refund. Additionally, the soundproofing in the rooms is very poor. We could clearly hear children running along the hallways, doors being slammed late at night, and even conversations from rooms across the corridor—all of which made it hard to rest. Lastly, the hotel lacks a proper entrance or sloped access to the pick-up point. Guests have to wait by the roadside and carry their luggage down a small flight of stairs, which is inconvenient, especially for those with heavy bags or mobility concerns. The only advantage of this hotel is its close proximity to Yu Yuan (豫园), which is located just behind it. Aside from that, you can easily find much better hotels at the same price point.

In general I don’t like to write negative reviews, as I believe that there are many things that can go wrong in life, but I have to say that staying in this hotel was pure craziness. Upon arrival, the clerk told us hotel has some construction and that the noise would be from 8am to 7pm. We were annoyed by the fact that nobody told us about that, and the clerk lied how they tried to contact us, alas, our phone number is international. That is simply not true, as we have been living in China since 2017 and my phone number on trip.com is a Chinese number. I don’t even own an international phone number. We were really angry about the fact that he lied and told him that it was unprofessional, after which he continued to insist that they couldn’t contact us because we booked through the third party (again not true, because I have been contacted by multiple hotels in the past). They put us in a room, after saying that they would cut the payment in half because of this inconvenience. 5 minutes after that, a manager of the hotel calls me (how did she get the number, I wonder….?!) and tells me that our room is too small and that they will put us in a bigger room. I obviously agree, but after that she demands 5 stars review! After everything that happened! The noise was terrible, and there was even construction outside of the hotel in the middle of the night. So no rest at all! Their solution was to give us the earplugs!!! I can’t even explain how annoying this was. If there is a construction that affects someone’s stay, it has to be communicated. In general the location is good and the place is clean. Everything else is just terrible and unprofessional. And of course they didn’t cut the payment in half.

The location was good , 3 mins walk to Yu garden , many eatery downstair and near to the bund ! Service was superb , the service team was very attentive , keep checking if we was please !

Great location near Yu Garden, good walking distance from everything, spacious room, limited breakfast options

Hotel location is the best of best. Bus stop is just in front of the hotel gate and visitors spots are very near, we satisfied with environment. All staff are so kind even they used translation apps to communicate with non-chinese speakers. One thing that we can't say excellent is weak cigarette smell is really faint whole room. I guess it's coming by bathroom ventilation.. however if we have another chance to visit Shanghai, we will book this hotel again!

The staff at this hotel were incredibly welcoming and helpful throughout our stay. Our room was comfy, clean and we had service every day!