Novotel Shanghai Pudong Chuansha Reviews
Novotel Shanghai Pudong Chuansha
No.5989 Chuansha Road, Shanghai, ChinaView Hotel Details
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Novotel Shanghai Pudong Chuansha Guest Reviews
4.7/5
Amazing
3256 review
Verified reviewsLocation4.7
Amenities4.7
Service4.7
Cleanliness4.7
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All Reviews(3256)
Positive reviews(3159)
Reviews with photos/video(507)
Delicious breakfast(438)
Perfect for kids(322)
Offers pick-up/drop-offs(291)
Friendly front desk staff(255)
Large rooms(139)
Close to airport(90)
Has facilities for children(35)
Delicious buffet(20)
Negative reviews(97)
Guest User
Superior Double room
Stayed in Apr 2024
Business travelers
10 review
Outstanding
Posted on May 28, 2024
Excellent hotel. There's a mall about 10-15min walk away. No complains. Comes w free airport transfers. But you need to pre-book the airport to hotel transfers before you arrive in Pudong airport. Ended up we had to take Didi over.
Response from Property: Hello dear guest! Thank you very much for your support and recognition of Novotel Shanghai Chuansha. Everything we do is to bring a different stay experience to every guest. Seeing your satisfaction and affirmation, we are really grateful. I am very touched. We will continue to work hard and be ready for you to come back at any time.
Andrew MANG
Family-friendly Family Room
Stayed in Dec 2023
Family
2 review
Posted on Dec 29, 2023
Front desk service is great, nice and helpful.
The room is quite good,the housekeeper is very nice, unfortunately the cushions on the bed are dirty with stains.
Breakfast is really bad. Except the noodles and congress are hot, others are cold, sausages, bacon, vegetables etc. No one refills when empty.
Response from Property: Dear guest, thank you for your review. We are very sad that we could not give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again and will definitely give you a better and more satisfactory stay experience. It will make you feel our sincerity and let you see that our hotel is With continuous efforts and progress, we will welcome every guest with better service. Regarding the airport pick-up service, the hotel reservation interface clearly indicates that reservations need to be made one day in advance! Finally, I wish you a happy life, thank you for your sincere review, and sincerely hope you can stay again.
carol_lim
Superior Twin room
Stayed in Dec 2023
Family
1 review
Posted on Dec 9, 2023
Nice and pleasant stay, rooms are spacious. Breakfast spread quite a spread with east and west mixture. Night and day reception are different. Overall I don't mind coming back but I guess they should indicate airport transfer to call before arrival. One thing I admire is that they use the robot for room service. Their lobby in level 3 thus first time visiting may not be familiar. The lobby with Xmas tree decorations very nice
Response from Property: Dear guest: Hello! Thank you for choosing Novotel Shanghai Chuansha! What you want when traveling is comfort. How can we not work hard to meet your wishes, because this is also our wish. We hope you can give us more suggestions. We hope everyone who comes to Novotel will be happy!
Zhao
Superior Double room
Stayed in May 2024
Couples
3 review
Posted on May 13, 2024
No shower cap, coffee/tea, hand towers and bath robes in the room. They can be requested but a bit inconvenient & misleading from photos of the room. Ambience of the hotel is lacking and feels a bit cold. Room is spacious enough with good shower. The night time buffet dinner offer is an excellent value for money.
HEINZ888
Superior Double room
Stayed in Nov 2023
Solo travelers
1 review
Posted on Nov 11, 2023
Arrived at the hotel at 00:35h using the 24h transit. Taxi driver didn't know how to drive to the hotel.
Entered the hall and went to the (Concierge?)desk on the left. There was no one there... The hotel management should have put a noticeable sign with the text that the lobby/reception is located on the 3rd floor. I had to ask a guest where the lobby/receptiondesk was.
The service at the receptiondesk was excellent. Also made a reservation for the shuttlebus to the Pudong Airport T1 (08:30h), the shuttlebus to the Pudong Airport was free of charge.
The bedroom was nice and clean. The breakfast was excellent.
Overall 4 stars out of 5, due to the lack of information about the lobby location.
Response from Property: Hello dear guest! Thank you very much for choosing Novotel Shanghai Chuansha! We sincerely apologize for not being satisfied with your stay. We hope to have the opportunity to communicate more with you and give us more valuable suggestions. We will do every service aspect meticulously and live up to your high expectations for the hotel! I hope Novotel Shanghai Chuansha can become your home in Chuansha! We sincerely look forward to your visit again! Thanks! ^_^
Guest User
Superior Double room
Stayed in Apr 2024
Business travelers
1 review
Posted on Apr 28, 2024
A grey faceless hotel lacking many amenities. Have travelled a lot and stayed at a vast number of different hotel chains.This one I would rate as about the lowest.
Response from Property: Dear guest! Thank you very much for your stay and sharing. We are sorry for the inconvenience caused to you. We hope that you will have the opportunity to try our different styles of rooms at Novotel Shanghai Chuansha, which will definitely give you a different stay experience! Novotel Shanghai Chuansha looks forward to your visit again and wishes you a happy life!
_Hailey
Superior Twin room
Stayed in Oct 2023
Friends
2 review
Outstanding
Posted on Dec 12, 2023
it was a really nice experience with novotel chuansha. very near to disneyland and they offer shuttle bus as well. ordering for delivery is also very convenient. hotel cleanliness is also pretty good . the double room is quite big . Will definitely choose this hotel again for next trip.
Response from Property: Dear guests: Hello! Thank you for choosing Shanghai novotel Hotel! Travel outside is a comfortable, how can we not try to meet your desire, because this is also our wish hope you give us more advice, willing to come to Novotel everyone is happy!
Tyas Kusnadi
Superior Twin room
Stayed in Apr 2024
Family
3 review
Posted on Apr 18, 2024
Good hotel, good reception service, what's even better is there is a free bus that took us and picked us up to Disneyland.
What was not good was the service that cleaned our room, the glasses we had used were not replaced, and the mattress was not made properly, hopefully in the future it will be better
Response from Property: Thank you for your detailed feedback and sharing. We apologize that our stay did not fully meet your expectations. We will share every valuable suggestion you mentioned with the hotel management team, identifying shortcomings from the smallest details, maintaining good aspects, and improving deficiencies. We always strive to create a perfect stay experience for our guests, and we believe that you will have a brand new experience on your next stay. We sincerely invite you to come again.
Anonymous User
Superior Double room
Stayed in Mar 2024
Family
5 review
Amazing
Posted on Apr 16, 2024
Hotel food quite normal, location abit far-off.
Quite inconvenient that don’t have a vending machine. When we come back from Disney, already late, there is no nearby food to buy also.
Other than that, overall is fine.
Anonymous User
Superior Double room
Stayed in Mar 2024
Couples
2 review
Outstanding
Posted on Apr 1, 2024
Great service and breakfast with good price, near Disneyland with free shuttle service.
Response from Property: Dear customer, hello! The stream flows slowly and time is soft. Thank you for your support. We will continue to maintain our excellent quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again and wish you a happy day!
Guest User
Superior Double room
Stayed in Mar 2024
Family
1 review
Amazing
Posted on Mar 17, 2024
The hotel esthetically looks luxurious.... Location is Abit inconvenient otherwise great...
Response from Property: Dear guest, thank you for staying at the Shanghai Chuansha Novotel Hotel. The hotel is located adjacent to Chuansha Bailian Square, providing a wide range of dining, drinking, and entertainment options. The restaurant located on the 3rd floor of the hotel provides high-quality breakfast service for guests. We welcome your next visit to experience it.
Aleku
Deluxe Double Room
Stayed in May 2024
Business travelers
33 review
Outstanding
Posted on May 26, 2024
All good, very convenient location, friendly staff and good service
June JL
Superior Double room
Stayed in Mar 2024
Family
6 review
Outstanding
Posted on Mar 20, 2024
Very friendly staff n nice location. 10mins to Disneyland n 10mins to pudong airport.
Response from Property: Dear customer, thank you for your recognition of us. Every need from our customers is the direction we sincerely strive for. We will definitely work harder and look forward to the next trip. We can create more perfect service for you.
Sebaa
Superior Twin room
Stayed in Jul 2023
Family
22 review
Outstanding
Posted on Aug 1, 2023
New Hotel and convenient location if your travel the next day from Pudong airport. Reasonable price
Response from Property: Thank you for your comments! Novotel Chuansha welcomes you next time. Wish you all the best and a happy day!
Guest User
Superior Twin room
Stayed in Mar 2024
Business travelers
2 review
Outstanding
Posted on Apr 17, 2024
Amazing hotel for business trip, and many more you can have to the airport near
Response from Property: Dear guest, thank you very much for your stay and appreciation! I am glad that the Shanghai Chuansha Novotel Hotel can bring you a wonderful time for your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain enthusiasm and strive to provide every guest with a homey stay experience. We eagerly look forward to your visit and experience again!