Due to personal reasons, the check-in time is incorrectly filled one day in advance, and the front desk informs that it has expired when you arrive at the store (Ctrip has deducted it). After explaining with the front desk, agree to postpone check-in free of charge. After check-in, the front desk informed that the manager did not agree and asked to make up the room fee for one day. To this end, a few doubts are raised: 1. The order is placed from 17:25 on June 12th to 12:30 on the 13th. I did not see the hotel phone number to confirm the check-in information. In the case of no check-in, Ctrip will deduct the fee. . 2. It is possible for everyone to misuse the mobile phone. Why did Ctrip and the hotel not give the necessary reminder when the order is obviously abnormal? 3. Ask the front desk to contact the store manager and give a direct explanation. Haven't obtained the store manager's consent, and deliberately avoided it? 4. Temporarily staying in the room has "extraordinary smell of urine", and the sanitation and equipment conditions can be imagined. 5. From the customer's point of view, Ctrip's customer service has repeatedly negotiated the hotel, but the hotel manager still ignores it. This is a manifestation of the "customer first" purpose?
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