Guest User
December 13, 2023
It was my first time to stay in Zhaojialou. The room was very big and there was a small balcony. I was pleasantly surprised. However, the free room upgrade and 2 o'clock late checkout offered by Ctrip points were of no use. The girl at the front desk said that they did not have this option. It was stipulated that the room booked included one night, and I used Ctrip points to exchange for another room. However, it took a long time to verify, check the computer, check the order, and even asked me to turn on my phone to show her, which made me very depressed. After all, it was considered a cooperation with Ctrip. What? There is no need to do activities that are not recognized by the hotel. It is also a waste of my points. Fortunately, the staff is quite polite. At breakfast the next day, the child said that there was no straw in the yogurt and stopped drinking. A boy immediately went to help after hearing this. I went through the drawer and came up with a lot, thank you very much! Overall, my stay was okay. Apart from Ctrip’s depressing points redemption activities, I will still consider staying here next time!
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