Orange Hotel (Shanghai Zhangjiang Sunqiao)

The worst hotel experience so far. I was woken up at 1:40 at night. I called the front desk and was told that it was an external air conditioner. I don’t know what kind of external air conditioner is as noisy as a helicopter. Then the front desk asked me to place an order and pay again on Ctrip, and then they refunded me. I said, do you want me to pay twice for this problem? Then they asked me to place an order without paying, and they gave me the difference in check-out price (I had to change from a king bed to a standard room, and the standard room was cheaper). I turned on my mobile phone and found that I couldn't find the difference in price for the day, and then I said you let me Go to bed first and talk about it tomorrow. It was already two o'clock when I finished changing rooms. At five o'clock in the morning, I was woken up again by the rumbling sound downstairs, which lasted from five o'clock to seven thirty. Then I communicated with the front desk. The day before yesterday, they said that the check-out time could be postponed from 12 o'clock to 2 o'clock. However, as a gold card member, I check out at 2 o'clock. Then I said that I would handle it for you next time I come. I expressed my dissatisfaction, and then the front desk said that the manager would contact me. The manager came to order and said there was traffic jam on the road and it would take another hour to arrive. I asked for the check-out payment. I was on a business trip today for a one-day meeting. As a result, I was constantly woken up last night and I was in low spirits all day long. The manager called me five times and only promised to refund half of the money. I disagreed. Then I called the complaint phone number, and less than ten minutes after the complaint was made, Ctrip called me and told me that the store was aware of my complaint. This happened around 9:30 in the morning. It's past three o'clock in the afternoon and I still haven't received a call from the hotel. I guess they just called me at night and pretended to deal with it all day. This store was carefully opened. The first one I stayed in had a community outside the window, and the air conditioner made as much noise as a helicopter. The second room I stayed in had a parking lot outside the window. At five o'clock in the morning, there was a noise similar to the gathering of many diesel-engine buses.