Rachael F
June 6, 2024
During our stay, we resided in a one-bedroom duplex apartment, relocating twice due to various issues. The windows on the first floor were large and well insulated, while the duplex bedroom window was a single-paned, non-insulated sliding window that did not shut completely. The planning design baffles me - the most expensive room was located on the lowest floor, adjacent to traffic and ongoing construction. Additionally, the hotel check-in is situated on the ground floor, while floors 1-6 house private businesses, floor 7 features the gym and recreation area, and the exclusive duplex apartments are located on the 8th floor.
The construction commencing daily before 6 am and extending into late hours posed a significant challenge. Despite being informed that all other rooms were booked due to the holiday season, we were offered a different one-bedroom duplex. After moving twice in search of a quieter side of the hotel, we were disappointed to find that even the new room was still affected by construction noise. Our original room, although the cleanest, was excessively noisy. In contrast, the quieter room we eventually settled for was much older, featuring a broken stair leading to the bedroom that required maintenance to secure with a wooden block. Moreover, the shower water had an unpleasant smell. Lastly, the final room we occupied was directly above the gym, causing disturbances from the noise of weights being thrown, shaking the ground below.
The gym, accessible to both hotel guests and residents, proved to be a significant disappointment. It was not clearly communicated that residents could also utilize the gym facilities, leading to unsanitary conditions. On multiple occasions, a woman brought her pet bird to the gym, allowing it to fly freely. The gym was unkempt, with individuals leaving dirty towels and clothes on equipment, resulting in a foul odor.
While the check-in staff were polite and one guy had excellent english, but their lack of control over public areas, particularly the gym, was evident. The room standards fail to meet European expectations, and based on my experience, I cannot recommend this hotel to others.