Guest User
February 2, 2025
The hotel itself is absolutely stunning, with breathtaking views and impeccably maintained traditional interiors that exude elegance and charm. However, our experience was somewhat marred by certain aspects of our stay.
While the staff was polite and courteous, their English proficiency was limited, which made communication a bit challenging at times. Additionally, we were disappointed by the overall quality of the guest experience and the hotel’s approach to maintaining a refined atmosphere. Despite raising a complaint about a noisy neighbor, the hotel did not take adequate measures to resolve the issue, which was frustrating.
The breakfast buffet was another letdown. Unless you opt for the Club Lounge, the main dining area is overwhelmingly crowded, making it difficult to enjoy a relaxed meal. Moreover, despite the buffet being advertised until 10:30 AM, we found that by 9:30 AM, many food items had already run out, with little to no replenishment.
While the hotel’s aesthetics and ambiance are truly remarkable, we expected a higher standard of service and guest management, especially given its reputation.