Renaissance Shanghai Pudong Hotel

Was a terrible stay. Too far away from the metro station. Swimming pool was too much restriction to access need a swim cap to swim. What is that ?no such thing

Renaissance hotel never let us down, this one locates in the heart of New Pudong area, it’s reasonably close to Centre but less busy or crowded. It’s in a really beautiful area and gave you the aurar of luxury.  Hotel itself is beautiful, modern and most importantly, impeccably presented throughout. The front desk staff were very friendly and made us felt welcomed upon arrival. They then proceed to check us in promptly and most of our modest requests were met without any fuss - this is what 5* hotel is all about!  Once into the room we were again wow’d by the big, modern room and top notch facilities, we immediately knew we would have a great stay (which we did). The beddings were fresh and clean, towels, bath robe and slippers all provided in best conditions.  In the evening we checked out the swimming pool which our children loved (swimming hat required we had to purchase them at rmb100 each), following day before check out we all had great breakfast with a deal purchased via front desk. I’d say a huge thank you to Lynn and the front desk team whom checked us in and arranged everything we need for a wonderful time spent at the Renaissance Hotel, it will be my first choice next time I’m back in SH!  Ps, Lynn was so helpful even ordered takeaways for us since we don’t have local number (if you were to order uber type taxi, takeaway food etc you need to get a local sim) - the CS is out of this world good. And we got the automatic robot delivering them straight to our room

Both my wife and I enjoyed staying at this hotel. The friendly staff made a huge difference. We feel lucky to meet Karen, who helped us checking in. She attended all the details to make sure our experience was a great one. I would highly recommend this place. Karen and her team will make your stay a memorable one.

It was another relaxing stay at this hotel. Great value for money and great customer service. Karen at the front desk and the staff in the restaurant were very friendly and helpful.