The PuLi Hotel and Spa

First time at the PuLi in shanghai and I gotta say what a treat. Very appreciative of the staff professionalism. Particularly Camille who made my stay even better with upgrading my room when I arrived, and for the little gifts all along my stay. The room was immaculate, this management must be really religious about cleanliness! Loved the Spa area, even more that I could enjoy it alone most of the time I was there. I will be back, thank you Camille and your team.

Puli hotel is located in Jing An, a vibrant commercial district in west bund. The hotel arrival is well designed and secluded, away from the busiest of Shanghai street. The hotel interior is nice and welcoming. Staff is attentive and friendly. Something to comment on the customer experience. I left my stuff in the Pudong Art museum after a visit, and the hotel send their staff to get it back for me - with me paying the cab fare only.

Puli epitomises the Shanghai style with great spaces and attention to detail, the long bar and outlook are fabulous as well as spa and swimming pool outstanding

It’s indeed an urban resort hotel but it’s only on design. Hospitality from the staffs should be further improved. The issue is the reception just offered me to upgrade the rooms with some costs while I’m the first time customer which unable to know if the hotel match with the expectation of worthiness. This small action of upsell makes me a little bit disappointing. At around 5pm, the staff came in to clean up and make the room neat but I just checked in at 4pm. The staff ring the bell 3 times in 5 seconds and tried to enter the room while I was sleeping. I was quite shock and made a constructive feedback to the reception. No follow up from there onwards and no one provides any explanation later. The hotel has a superb strategic location. It’s walkable to the Jing’an Temple and subway station, adjacent to good commercial area of Jing’an Kerry Center which has many international F&B brands like Shake Shack, Blue Bottle, Piebird. The commercial area also has some modern Chinese bistro like GUI Bistro, Cucurucu which offered great hot cooked food (not sweet dish like local Shanghainese taste). The room is spacious, good view of the city, comfortable mattress and have good sound proof.

Would like to say special thanks to Chief Concierge Mike Cai for efficiently and promptly helping me out with a health issue. I suddenly got a very sore back, accidentally mentioned it to him at the reception, and he immediately picked up the issue and arranged a special bandage ordered online and delivered in 40 min to my room. It saved my stay in Shanghai. I was pleasantly surprised by such great and timely support. Many thanks and best regards to the Puli Team.

One of the best pool and spa in downtown. Lobby bar is still a scene with good enough service. In room dinning is mediocre.