Yilipingzi
November 19, 2023
Stayed in a business twin room on 11/18. When I checked in, I was given a lofter room with a toilet downstairs. First of all, it was very inconvenient.
Service: Give a bad review to the service
The lady at the front desk on the 18th was very nice, polite, gentle and patient.
The negative review was given to the male receptionist on the 19th who was rude, patient, and empathetic.
Missing an AirPods pro headset on the hotel bed and clearly positioned in the room
I made three phone calls.
The first call was pretty polite.
The second call was a little impatient and decisively replied, "Auntie has cleaned it, but I didn't see it."
My younger brother who lost his earphones called me for the third time, but he hung up right after he was halfway talking.
The service industry should know that service comes first;
If you don’t have patience and empathy, what kind of service business can you do?
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