Modena by Fraser Putuo Shanghai

Front desk staff, "Yu" is really rude. We booked two room for 4 nights each. We just wanted to ask if the bed is queen or king bed but she kept telling us it is 1.5m length and does not want to listen to our explanation at all. We spoke in full mandarin and just used English for Queen and King bed and she shouted at us and say speak in Mandarin, don't speak in English! However, the listing states that the hotel can speak both English and Mandarin. She said she worked in Guangzhou and can understand cantonese but when we spoke in cantonese, she does not even understand or could reply us. If she is unable to speak English or do not know how to answer our questions, she could have directed us to another staff. She also screamed at me and said we are not hotel, we are just a condo after we just questioned about the bed type. The reason to question is that during the trip my mother injure herself and she is unable to stay at second story and my dad need to take care of her at the first story so if it is a king bed, both of them can sleep together and they can leave the upper storey empty. During this time, there was no other guests at the reception so there is no reason to be so impatient and impolite. On another day at night, another receptionist was also very rude to us when we enquire about our delivery package. Another issue was the housekeeping and my clumps of long hair that was dropped on the floor and eyelashes extension was not vacuum away. The room is quite dirty at some corners as well. Some rooms have washing machine while another room type does not have and the common washing machine need to pay money. Fortunately it was a short stay for us. Linda, the front desk receptionist on the other hand was really nice and patient but unfortunately we only got to know her on the second last day of our stay. Hope all the other staff will undergo training and provide the same level of service as Linda. It's the first time to encounter such service. I'm a frequent traveler to China, at least four times within 6 months. Each trip for two weeks.

The location is good. There are metro station (langao road station exit 4), familymart, restaurants, hey tea and coffee manner nearby. Facility is good. I like the fresh smell when I get in to the room and the body wash is also smell good like a baby powder. Staff is very helpful. If I go to Shanghai again I will stay at this hotel again.

Thank you so much for giving us the nice view rooms. I really impressed with this hotel. I will be back again for sure . Although the locations is a bit far from the shopping area and tourist attraction, but the surroundings of the hotels is quite good, there is a small supermarket, and coffee shop.