InterContinental Shanghai Jing'an

The service is good. I like the hotel. This is a nice hotel.

The location of the hotel is great. Almost opposite of the train station. Furthermore it is very nearby the Jade Buddha Temple and the new thousand trees shopping mall. The rooms are big and with a great shower. One downside was the smell coming from the shower, but this is a minor thing. The facilities of the hotel are top. Having a 25 meters swimming pool, a sauna, steam room, hot-tub and a great gym. I really recommend booking this hotel.

Overall is full mark! As we can reach anywhere by didi, so it’s very convenient and the neighbor area is quiet due to the office area.

While the hotel itself and its location are pleasant, I find the service standards lacking in comparison to a 5-star hotel under the Intercontinental Group. For instance, despite purchasing their buffet breakfast separately since it was not included in my room rate, the experience was disappointing. Upon entering the restaurant in the morning, we had to find our own seats as they were not arranging for us. To add to the inconvenience, upon returning to our seats with food, we discovered they were taken. This lack of organization was frustrating. Additionally, when I requested decaffeinated coffee, one staff member appeared unaware of its availability, stating they didn't have it until I escalated the issue to a more senior staff member who confirmed they did offer it. These instances do not align with the expected standards of an internationally renowned brand, particularly one as esteemed as the Intercontinental Group.

Awesome hotel! I visited here for my birthday. It was a lovely. The reception Lyren who check for me in was professional with helpful and English speaking desk clerks. The breakfast buffet had a wide variety of Western and Chinese options. The room was spacious with a great view of the city, truly a 5 diamond experience.

The hotel is an exquisite retreat that exceeded all my expectations. From the moment I stepped into the lobby Ms. Jane provided an unparalleled hospitality and the hotel provided a sense of luxury. The rooms are elegantly designed, offering a breathtaking views of the city center that truly enhance the experience.