The Ritz-Carlton Shanghai, Pudong

We recently stayed at The Ritz-Carlton in Shanghai, and it was truly a memorable experience. The hotel exudes a sense of tradition and timeless elegance, and the view from our room was absolutely breathtaking — beyond words, really. I can confidently say it was the best view we've seen among all the hotels in Shanghai. From the moment we arrived, the staff welcomed us with genuine smiles and warm hospitality. The level of service throughout our stay was truly outstanding. Check-in and check-out were both quick and seamless, which we greatly appreciated after a long journey. Although the building itself shows a bit of age, everything else more than made up for it. The room was immaculately clean, with the furniture and flooring well maintained and neatly arranged. We also appreciated the thoughtful welcome letter and fresh fruit, which added a personal touch and made us feel truly valued as guests. The breakfast venue offered not only excellent food but also a stunning view, making every morning feel special. The service at breakfast was also consistently attentive and professional. While the swimming pool was a bit on the smaller side, my husband still enjoyed it during the short time he was able to use it. Once again, the staff there were helpful and courteous, ensuring a pleasant experience. If I had to mention one minor downside, it would be the slightly dated feel of the building itself. However, the incredible view, exceptional service, and overall atmosphere far outweighed that detail. Overall, I would confidently rate our stay as 9 out of 10. I would absolutely love to return on our next trip to Shanghai. Thank you to the entire team at The Ritz-Carlton for a truly wonderful stay, thanks ❤️

The highlight of the Ritz Carlton Pudong is without doubt the breathtaking view of the Pearl Tower, which feels iconic day and night. The location beside the mall is also a strong advantage. However, the property itself shows its age and feels a little tired. Breakfast was the biggest disappointment: chaotic, rushed, and lacking the standard of cleanliness and service expected at a five star hotel. While the setting is prime, the overall experience does not deliver the world class polish the brand is known for.

Great hotel. The breakfast menu isn’t the best but asides that. Overall 8/10. Room service and everything else is excellent.

Wow! Everything exceptional outstanding, definitely coming back soon. Thanks you for the great service and delectable breakfast.🤌🏼🤌🏼🤌🏼

Always a great experience when coming here .

Everything was amazing, especially the offerings at the club lounge. Staffs are friendly and sweet, food and drinks are amazing and the environment is very comfortable and quiet. Perfect place for a staycation even!