The Ritz-Carlton Shanghai, Pudong

I had an incredible experience at the Ritz-Carlton Hotel in Shanghai, thanks to Karina! From the moment I arrived, Karina went above and beyond to ensure my stay was enjoyable. She was not only incredibly helpful with all my requests but also genuinely friendly and welcoming, which made me feel right at home. Karina took the time to offer personalized recommendations, and her attention to detail was impeccable. It’s rare to find someone who truly cares about their guests as much as she does. I highly recommend staying at this hotel and hope you have the chance to be assisted by Karina—she made my trip unforgettable!

The room is well-equipped and offers stunning views, providing a comfortable and enjoyable stay. The design of the hotel is slightly older, but the room itself is functional and charming. The pool and whirlpool, are well-maintained and offer a beautiful view, creating a relaxing atmosphere. Both areas are clean and thoughtfully designed. During our visit over Golden Week, the hotel was understandably busy, especially at breakfast. While the service throughout the hotel is professional, English proficiency is limited, except at the front desk, which mirrors the trend in many hotels in the region.

Great view, the gym has modern facilities and also has great view. But the hotel is little crowded

Excellent location and service! The roof bar has an amazing view of the city. Highly recommend it

Subject: Urgent Complaint Regarding Damaged Hermès Birkin Bag Dear Ritz-Carlton Pudong Management, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the service I received during my recent stay at your hotel from May 29 to May 30, 2024, in room 4323. Upon checking out, I entrusted my luggage, including an Hermès Birkin 35 bag, to your porters while I went shopping. When I later retrieved my luggage and proceeded to the airport, I discovered once I was on the plane that my Hermès Birkin bag had been damaged. Specifically, there are two large black ink marks on the back of the bag. It appears that one of your employees caused these marks during the time they were responsible for my belongings. This situation is unacceptable. I explicitly asked the porter who collected my luggage from the room to be careful with my Hermès bag as it is fragile. He assured me that he understood and would handle it with care. However, the resulting damage indicates a clear disregard for my instructions and the high standard of service I expected from a hotel of your reputation. I am meticulous with my belongings and do not use pens, let alone carry them in my Hermès bag. The ink stains are permanent and irreparable, as I was informed when I purchased the bag. Additionally, the bag was in pristine condition upon my arrival at your hotel, throughout my stay, and at the time of checkout. Given that I used a luxury private chauffeur service to the airport and had the bag in my possession during the journey, it is evident that the damage occurred while the bag was in the hotel's custody. I am deeply disappointed by the negligent service and have lost all confidence in your establishment. I have since returned to Paris and will consult with Hermès to explore any possible solutions, although I am not hopeful. The damaged Hermès Birkin 35 bag was a custom-made order, designed to my specifications, which took two years to receive. I have owned it for three years and maintained it in excellent condition. Furthermore, I will be sharing this unfortunate experience with my network to caution them about the risks of staying at your hotel. Based on this incident, I will not recommend the Ritz-Carlton, nor any other Marriott properties, to anyone. I am attaching photos of the damaged bag for your reference. Please be aware that I am considering legal action to seek compensation for the damage incurred. Sincerely, Constantin Ciorba

Never felt better place like this, parents and us both enjoy the great view through the window, oriental pearl tower at your door step, sevices are unbelievable, people are nice , good to relax your body and spirit.will be back in the future.