Holiday Inn Shanghai Pudong

I was here for the second time. Everything was perfect as before. I also received a ticket for a free drink at the restaurant. The room is comfortable, the staff are very polite and professional, and the location is great. The dishes are very delicious.

Service is friendly but your expect to sweat inside a hotel room. Since complaints does not work in this hotel while I having a toddler and significant baby foods / groceries that reframed me to change hotel as no better option for me while on a working trip 8d/7n, I am still at 30th floor while writing this review. 3rd room changed and finally has a room that with approximately 1cm that allow external airflow, I believed the inconsiderate and definitely sucks management controlled the air condition that lobby or walk way of hotel is cooler than the room that I observed preset 27.5/28c in day time and 26.5c during night. It is my first time with holiday inn and it would be forever last. Imagine that we do not have a good hours of night sleep due to heat and sweat even though without blanket. I would rate the worst hotel ever anyone would like to experience it. More over, I overheard and chat with one of customer that having same compliant. A spoiled service would tarnish the industry image and the country tourism. Since OCT 2024-APR 2025, visited 3 times to pudong Shanghai and worst decision made when tag along my young daughter in this hotel after experienced decent services from the other two hotel. Select the hotel due to nearby to a mall that my child can spend time while I am away to work. Sadly a devastating decision, forever BAN holiday inn in my list.

the Air conditioning system in the entire building is terrible, my rooms AC was too hot, they couldn't get a technician to repair it, instead they offered a fan and keep the window open for ventilation !!!!!