Guest User
December 12, 2023
The hotel equipment is OK. Clothes hangers and towels are a bit old. The rest of the facilities and design are reasonable and professional. However, services other than hardware need to be improved. Except for the front desk staff, the staff are not professional enough. Especially the shuttle bus driver made more than a dozen urging calls from about 7 p.m. in order to get off work early. The departure of tourists who are still in Disneyland seriously affects the gaming experience, especially when using an iPhone to record videos without hanging up the phone. I paid three or four hundred for the room not just for the sake of being disappointed on the last day of Disneyland. He doesn’t seem to be getting the salary of a shuttle bus driver. It's Disney's security salary that is responsible for clearing the venue. In addition, the room cleaning was not complete. The smell of smoke was overwhelming when I entered the door. After explaining to the front desk, I immediately changed the room. However, there were obvious liquid solidification marks on the floor of the new room's bathroom. There was also something wrong with the bathroom door. After notifying the front desk by phone, they did not send anyone to repair it but gave verbal instructions to the tenants to repair it themselves.
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