Guest User
February 22, 2024
1. We booked a double bed room, and were told that there was no free parking. Then we asked the front desk to upgrade the room, and were told that the upgrade operation was too troublesome. Please go to Ctrip to cancel the order.
2. There are three very hard back pillows on the hotel bed. Why are the four pillows not all given? They are all hard back pillows as shown in the picture.
3. The order clearly stated that two breakfasts would be provided. When we went to the restaurant in the morning, the chef swiped our room card and told us in public that we only had one breakfast. It was extremely embarrassing. I went to the front desk to ask and the answer was that the system defaulted to one breakfast, and then I made up for it. No. Apology received.
4. The room door is only half a centimeter wide, and the light leakage is serious when sleeping at night, as shown in the picture. The sound insulation is so bad that you can clearly hear the cough next door.
5. We upgraded our room specifically to park the car, so we registered the license plate before check-in. After checking out and leaving in the rain, we were told by the security guard that a parking fee of 80 yuan was required. We went to the front desk and said that the system had not written it off and the license plate needed to be bound. I registered my license plate and had to cancel it before checking out. I didn't tell the front desk in advance what I was doing, and I didn't receive an apology.
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