Barcelona International Resort Shanghai

I was quite disappointed with my recent stay. For a hotel that claims to be five-star, the overall quality and service were far below expectations. The shower head kept shifting to the right, meaning I had to stand awkwardly in the corner just to shower. When room service came to clean, the beds were not made properly, and some trash was left behind. There was also a noticeable bad drain smell throughout the room, which made the stay unpleasant. The hotel advertises itself as an international resort, yet there were no international TV channels available, and the breakfast selection was far from international. Drinks were served in paper cups, which felt very out of place for a five-star setting. I also noticed that previous reviews mentioned holes in the tablecloths, and while the hotel had responded saying the issue would be resolved, the same problem still exists. This shows a lack of follow-through and attention to detail. Overall, the experience did not reflect the standards of a genuine five-star hotel. With serious improvements to cleanliness, maintenance, and service quality, the resort might reach its claimed rating — but at present, it falls well short.

We chose this hotel expecting a luxury stay, but it fell disastrously short of its 5-star rating. The positive aspects end with the hotel's bright, colourful decor and the clean, spacious rooms. The restaurant, however, was an absolute embarrassment for a hotel of this calibre. The food was consistently overcooked and of shockingly poor quality. The experience was cheapened further by being served on paper plates and plastic cups, all while sitting at tables with hole-ridden cloths. The entire dining room lacks any semblance of 5-star ambiance or service. Due to this massive failure in their food and beverage offering, we will not be returning.