Crystal Orange Hotel Shanghai Pudong Airport Core Area

Hotel room is nice and clean, however I’ve encountered two different hotel receptionist, their attitude is very bad. Also, you have to let them know 3 hours earlier that you want to board the bus (from or to airport), which I find is ridiculous. As an oversea traveller, we do not have local phone number and just using esim for internet , how am I able to contact them. When asked why is this required, they just give a sarcastic answer and said “because our bus timing is not fixed”, even though THEY HAVE A TIMETABLE FOR THE BUS. Receptionist is also very unprofessional, where he doesn’t tell us whether we have breakfast or not, doesn’t tell us what’s our room number. Although these are small problems but it should be their job to inform me instead of me asking them. Location is not that near airport as well, takes about 30 minutes. During our stay, even though it’s not that cold (18~ degree Celsius) because it’s winter period, they changed their aircon to heater instead, so we have to request a fan. Overall, not a great experience. Have stayed with crystal orange of different branches in Shanghai, this is the worst in terms of service.