Lechao Hotel (Shanghai People's Square Changzheng Hospital)

Service Quality: Staff are generally friendly, helpful, and professional, providing warm hospitality. Many guests appreciate the attentive and welcoming service from the front desk staff.(based on 194 reviews)

Title: Exceptional Service and Wonderful Staff! I recently stayed at this hotel, and I couldn’t be more impressed with the service! From the moment I arrived, the staff went above and beyond to make me feel welcome and comfortable. A special shoutout to Mr. Lee, who truly made my stay unforgettable. His kindness, attention to detail, and willingness to assist with anything I needed really stood out. The hotel staff as a whole were incredibly friendly, helpful, and professional. I’m grateful for the warm hospitality and excellent service I received. I would definitely recommend this place to anyone looking for a memorable stay. Thank you again to Mr. Lee and the entire team for making my trip so special!

This is my first visit to Shanghai, and I chose this hotel at random due to its convenient location, which allows easy access to the nearby park, excellent local restaurants, and People’s Square. The staff provided great service from the moment I checked in until I left the hotel. Although they didn’t speak English, they made a genuine effort to offer outstanding service, especially a gentleman who checked me in during the morning, along with a supervisor who spoke English to assist me. If I visit Shanghai again, I will stay there again for sure. For communication, you can add WeChat to chat whenever you have questions or need services. The staff responds quickly with helpful information. Regarding amenities, I absolutely love the flush toilet with its electrical features. There are mirrors and a TV that connects to the speakers provided by the hotel. As for cleanliness, I would say it’s clean enough for a comfortable stay, though it’s not quite at the level of a 5-star hotel. I stayed for 5 days, and my room was cleaned daily, with water, toiletries, and dental kits replenished, including towels. Concerning noise, if you are sensitive to it, you might want to think twice, as the rooms are not soundproof. You may hear some noise from the corridors and the gym on the 3rd floor, which can be a bit annoying, especially around 5-6 PM. However, overall, I was able to sleep deeply through the night. Early check-in is available when your room type is available for you to check-in, I got the hotel in the morning like 8-9AM staff allowed me to check-in early, so I can sleep all day long.